Re: Remote assistance only partly working

Thanks for responding Darrell,

I just checked my Router, and uPnP is enabled

"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1072065A-5349-4259-92B1-C50BEF9B085E@xxxxxxxxxxxxxxxx
Hi,

One of you will need to enable UPnP on your router and it should work.

Darrell

"ejhines" wrote:

Additional information:

I have installed msn messenger 7.5 on a couple other machines in this
area,
and have the exact same results .

it is clear that if I am behind the router, it works, but if I want to go
thru the internet via the router on either end, it will not work.


"ejhines" <ejhines@xxxxxxxxxxx> wrote in message
news:0MednZscw8V7lizZnZ2dnUVZ_qudnZ2d@xxxxxxxxxxxxxx
Hi gang,

environment is:

My brother in Florida has a wireless network
I have a wireless network in Indiana

While in Florida visiting, i installed MSN messenger 7.5 on my brothers
computer and mine, and used "remote assistance" without problems at his
house.

After returning to Indiana, I installed MSN messenger 7.5 on my wife's
computer and can use it in the house without problems on out two
machines.


*** PROBLEM ****
When I attempt to start remote assistance over the internet to my
brother.
- he requests remote assistance
- I accept
- it says it is starting, and then:
- "Remote Assistance connection disconnected, Please try again"
and
we can't connect.


Thanks for any help.

Estel J Hines






.

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