Re: Remote assistance only partly working

Additional information:

I have installed msn messenger 7.5 on a couple other machines in this area,
and have the exact same results .

it is clear that if I am behind the router, it works, but if I want to go
thru the internet via the router on either end, it will not work.


"ejhines" <ejhines@xxxxxxxxxxx> wrote in message
news:0MednZscw8V7lizZnZ2dnUVZ_qudnZ2d@xxxxxxxxxxxxxx
Hi gang,

environment is:

My brother in Florida has a wireless network
I have a wireless network in Indiana

While in Florida visiting, i installed MSN messenger 7.5 on my brothers
computer and mine, and used "remote assistance" without problems at his
house.

After returning to Indiana, I installed MSN messenger 7.5 on my wife's
computer and can use it in the house without problems on out two machines.


*** PROBLEM ****
When I attempt to start remote assistance over the internet to my brother.
- he requests remote assistance
- I accept
- it says it is starting, and then:
- "Remote Assistance connection disconnected, Please try again" and
we can't connect.


Thanks for any help.

Estel J Hines



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Relevant Pages

  • Remote assistance only partly working
    ... I have a wireless network in Indiana ... i installed MSN messenger 7.5 on my brothers ... When I attempt to start remote assistance over the internet to my brother. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Remote assistance only partly working
    ... i installed MSN messenger 7.5 on my brothers ... When I attempt to start remote assistance over the internet to my brother. ...
    (microsoft.public.windowsxp.messenger)