Remote assistance only partly working

Hi gang,

environment is:

My brother in Florida has a wireless network
I have a wireless network in Indiana

While in Florida visiting, i installed MSN messenger 7.5 on my brothers
computer and mine, and used "remote assistance" without problems at his
house.

After returning to Indiana, I installed MSN messenger 7.5 on my wife's
computer and can use it in the house without problems on out two machines.


*** PROBLEM ****
When I attempt to start remote assistance over the internet to my brother.
- he requests remote assistance
- I accept
- it says it is starting, and then:
- "Remote Assistance connection disconnected, Please try again" and
we can't connect.


Thanks for any help.

Estel J Hines


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