Re: remote assistance

hello Jonathan,
thnks for yr reply.
both registry-files have been imported succesfully.
I also checked the grouppolicy concerning windows messenger.
there seems to be nothing in the way to start the program.
but it does not startup, not in any way.
the pc has newly been installed with SP1a
and the version of messenger is 4.7
also the drive is fat32, so there can't be a security issue.
the only thing I can do is respond to an email-support question.
may be there is something, I am overlooking.
thnks agains
Fred


"Jonathan Kay [MVP]" <msnewsreplies@xxxxxxxxxxxxxxx> schreef in bericht
news:e2tzoEefGHA.3556@xxxxxxxxxxxxxxxxxxxxxxx
Greetings Fred,

Yes, this is by design. When Windows XP was designed (and till 2002),
Windows Messenger and MSN Messenger were the same thing and Remote
Assistance was built with this in mind.

Unfortunately this changed but Remote Assistance still requires Windows
Messenger to be installed. Since you've already indicated that it is
installed, it could have been disabled which will also give you the error.

To re-enable, they will need to download and run both of these .reg files:
http://messenger.jonathankay.com/downloads/enablewindowsmessenger_user.reg
http://messenger.jonathankay.com/downloads/enablemessenger.reg
They'll need to reboot to see the change.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"Fred Flintstone" <fred.flintstone@xxxxxxxxxxxxxxxxxx> wrote in message
news:44717c34$0$2025$ba620dc5@xxxxxxxxxxxxxxxxxxxxxx
hello,
in some way remote assistance uses the program windows messenger, in
order to make the connection.
even though this is installed on the asking computer, there comes a
message, that messenger is not installed.
this happens both when assistance is requested through msn or through
help and assistance.
is the person looks at the folder of messenger, the software is there,
but cannot be started up manually.
so I guess there must be a policy or registry entry, that prevents the
use of messenger.
any suggestions ?
thks
Fred






.

Relevant Pages

  • Re: Messenger v5.0
    ... You'll just need to disable Windows Messenger. ... and uncheck 'Run this Program when Windows starts' or 'Run Windows Messenger ... > MSN messenger. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Regarding Msn Messenger and Microsoft Messenger
    ... > communicate with my friend with her Messenger, ... please repeat the question regarding MSN Messenger. ... integrated into Microsoft Office System programs, Live Communications Server ... and uses the familiar Windows Messenger 5.0 client. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Dumb Question - The Difference of these Three Downloads?
    ... MSN and Windows Messenger. ... having issues with MSN Messenger for YEARS. ... MSN tech support. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Adcaster - argh
    ... > ads via Windows Messenger to known IP addresses. ... the Windows Messenger IM client which comes with Windows XP; ... Messenger Service, which listens on port 135, and sometimes the lower ... It sounds at first like the last one; Windows Messenger Service. ...
    (microsoft.public.security)
  • Re: Windows vs. MSN Messenger?
    ... display pictures, custom emoticons, has a different interface, etc. whereas Windows Messenger ... MSN Messenger to retain full functionality (Remote Assistance, Whiteboard, Application ... do you have Norton Antivirus installed? ...
    (microsoft.public.windowsxp.messenger)