Re: remote assistance failed
- From: "André Joubert" <jaji92@xxxxxxxxxxxx>
- Date: Sat, 25 Feb 2006 21:37:17 -0500
I too have this problem. Let me share the tests I did to isolate the
problem.
As a start let me say that this problem did not exist about a year ago.
I tested the remote assistance with 3 different computers with all possible
combninations. Only one of the 3 showed this problem.
All 3 computers are behind a router with firewall 2 on the same network
and the other at a different location. So we can eliminate the
router or the firewall as the source of the problem. All 3 computers have
Windows XP SP2 installed with an antivirus I disabled them with no change.
Now for the bits and pieces:
Then I looked at the running tasks in different situation. It showed me that
helpctr.exe and wmiprvse.exe are the 2 involved in remote assistance using
Windows Messenger. wmiprvse.exe seems to be the source of the problem.
Now I have to figure out what is really happening.
I will post back here any findings.
André
"jonny" <nospam@xxxxxxxxxxxxx> wrote in message
news:eLmFf.11174$qE.2637961@xxxxxxxxxxxxxxxxxx
Remote assistance failed please try later,,,, ,Is the message that comes
up on my screen when somebody sends an invite and wants assistance from
me. through msn messenger .
The strange thing is other pc.s can view my screen if i send them an
invitation ,But i can not for some reason view theire screens as the
assistance seems to work only one way.
I have tried with the firewall off ,With anti virus off , all remote
assistance boxes are checked .Windows messenger is also enabled.
Have checked the services list with a pc that is working correctly with
remote assistance.
Anybody any ideas on this . ------ win xp home . 3 pc.s in house 2
work correctly .--------
You have accepted the invitation to start Remote Assistance , Remote
assistance loading ,---Then the killer message--- Remote assistance
failed please try later .
.
- References:
- remote assistance failed
- From: jonny
- remote assistance failed
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