Re: Remote assistant connection times out
- From: honjo <a@xxx>
- Date: Wed, 12 Oct 2005 11:13:44 -0400
My suggestion for troubleshooting is that you and your friend remove firewall and router and make sure remote assistance works without them. If it does not then OS setting for REMOTE Assistance should be reviewed and corrected. If it works without them, then restore what were removed one by one untill remote assistance stops working to determine the culprit so that you can focus on it for further trouble shooting.
Kaz
Milleniumaire wrote:
honjo,
We have tried making the connection many times over a period of a two days but unfortunately it doesn't seem to be working, however my request for assistance from my friend worked first time!
honjo wrote:
If it is timed out, then ask the novice to resend his request again. Very often this is the case with my experience being as an assistor.
phill@xxxxxxxxxxxxxxxxxxx wrote:
I am attempting to get remote assistant working between two computers over the internet.
The novice PC (my friend) is running Windows XP Home + SP2 and has Norton Internet Security 2005 running. A USB modem connects the PC directly to the interent.
The expert PC (mine) is running Windows XP Professional + SP2 and also has Norton Internet Security 2005 running. My PC is attached to a Netgear router with a firewall, which in turn accesses the internet via a Netgear Modem. I have setup port forwarding on the router, on port 3389 to my PC's IP address.
Both copies of Norton Internet Security have been configured to permit inbound/outbound communication on port 135 (epmap).
Windows XP firewall is switched off on both PC's.
When my friend asks me for remote assistance using MSN Messenger 7.5 I can accept his request and a window then appears saying that it is attempting to connect. At this point nothing happens on either PC and eventually I get a timeout error.
If I reverse the request and ask my friend for remote assistance and he accepts, a connection between both PC's is immediately made and he is able to see and control my PC.
Why is my friends request for remote assistance not working? We have tried switching off both our firewall software (NIS) but this makes no difference so I don't believe it is Norton IS causing the problem.
My router firewall is configured correctly as far as I can determine.
The strange thing is that we did get this working in both directions about a month ago, but today when he needed some help I could no longer connect to his machine.
Any ideas would be greatly appreciated as I have already spent far too much time trying to resolve this issue.
.
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