Re: remote assistance problem
- From: "Jonathan Kay [MVP]" <msnewsreplies@xxxxxxxxxxxxxxx>
- Date: Sat, 17 Sep 2005 00:37:12 -0400
Greetings Jacob,
This error simply means that you're unable to connect to your contact. Are they using a
router or anything similar? If so, they may be using a router without Universal Plug and
Play (UPnP) support/enabled in which case Remote Assistance will not work through it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Jacob" <Jacob@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:78772923-9637-44A1-9A21-E89EA37504A9@xxxxxxxxxxxxxxxx
> ok here is the problem I can have people conect to me but when thay want me
> to look at there computer it says some like unable to resalve host name or
> something like that and wont let me conncet to them.. but if I ask for help
> from the thay can get right in what do I do
.
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