Re: Remote assistance problems requested through MSN Messenger
- From: Nir Pe'er <Nir.Peer.1st35y@xxxxxxxxxxxx>
- Date: Tue, 26 Jul 2005 20:08:28 -0500
I believe the problem you describe may be related to you having Windows
Messenger disabled or uninstalled. It appears that *MSN* Messenger
relies on *Windows* Messenger to manage Remote Assistance invitations.
If, for example, local policy states that Windows Messenger is not
allowed to be run, then Remote Assistance invitations will fail quietly
without issuing any warning.
In order to resolve the issue, one must make sure that Windows
Messenger is installed on their computer and that local policy is set
correctly. More specifically, run gpedit.msc in order to edit local
policy. Then, make sure that under Computer Configuration /
Administrative Templates / Windows Components / Windows Messenger, the
?Do not allow Windows Messenger to be run? policy is not enabled
(either Not Configured or Disabled). Repeat exactly the same procedure
for User Configuration.
Changing this policy has solved the problem for me. :)
Michael Taylor wrote:
> *I'm having problems with remote assistance requested from my Mums PC
> through
> MSN Messenger to my PC.
> She requests assistance, I accept and then nothing happens - I get a
> message
> saying it is connecting to her computer but it doesn't connect or
> timeout -
> just sits there until I cancel it.
>
> Her setup is Windows XP Pro with SP2. Windows Firewall is turned on,
> which
> has the following exceptions ticked (on):
>
> MSN Messenger 7.0
> Remote Assistance
> Remote Assistance - Windows Messenger and Voice
> Remote Desktop
> UPnP Framework
> Windows Messenger
> Windows Netmeeting
>
> Her PC is behind a DLink DSL504 NAT router with UPnP turned on.
> Both PC's have Remote Assistance turned on under the Remote options
> of
> System in control panel.
>
> My PC is the same setup except it is behind a Zyxel Prestige 652-R11
> NAT
> router, also with UPnP turned on, and with the same Windows Firewall
> exceptions as hers. One difference between the two PC's is the
> version of
> Windows Messenger. Her's is 4.7.3001 and mine is 5.1.0639. Our MSN
> Messenger
> versions are both at 7.0.0813.
>
> Remote Assistance always used to work until quite recently. The only
> thing
> thats changed (afaik) is MSN Messenger - we both used to use 6.2
> (can't
> remember the build). I installed Windows Messenger 5.1 some time
> again, but
> remote assistance has worked with it in the past.
>
> One interesting nugget is that it all works if I use my laptop (also
> behind
> the Xyxel router via a Dlink DWL7000AP access point) to take control
> remotely instead of my PC. The laptop is a Dell Inspiron 8100 with XP
> SP2,
> MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001.
>
> So are the different versions of Windows Messenger responsible for
> this
> problem? I need V5 of Windows Messenger as I use this to connect to
> work
> using SIP.
>
> Thanks for any advice.
> Mike * :) :) :)
--
Nir Pe'er
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