Re: Remote assistance problems requested through MSN Messenger

For what it's worth, I re-installed MSN Messenger (now on build 7.0.0816)
and Windows Messenger 5.1 which is build 5.1.0680, and now I can provide
remote assistance fine using my desktop PC. I think probably that
re-installing WM 5.1 probably fixed it, though I don't know if the higher
build over the previous version had anything to do with the problem.
Mike

"Michael Taylor" <mike@(nospam)mtcs.ltd.uk> wrote in message
news:OVQgjpbgFHA.824@xxxxxxxxxxxxxxxxxxxxxxx
> Thanks Sparda, I checked it out but unfortunately it doesn't fit. I don't
> get messages saying 'connection could not be established', just that it's
> connecting but then no response after that. My laptop can provide remote
> assistance to my Mum's PC, but my main PC can't, yet both my laptop and
> main PC are operating behind the same UPnP router. The only difference I
> can see is Windows Messenger on my main PC is newer.
> Would an uninstall/re-install of Windows Messenger 5.1 help? Is there a
> version newer than 5.1.0639? Would it just make matters worse if I
> re-installed 5.1?
> Thanks for any opinions.
> Mike
>
> "Sparda" <UseLinkToEmail@xxxxxxxxxxxxxxxxx> wrote in message
> news:3_1756413_16ddaa376400a048209c1d70a007bdda@xxxxxxxxxxxxxxxxxxxx
>> "" wrote:
>> > I'm having problems with remote assistance requested from my
>> > Mums PC through
>> > MSN Messenger to my PC.
>> > She requests assistance, I accept and then nothing happens - I
>> > get a message
>> > saying it is connecting to her computer but it doesn't connect
>> > or timeout -
>> > just sits there until I cancel it.
>> >
>> > Her setup is Windows XP Pro with SP2. Windows Firewall is
>> > turned on, which
>> > has the following exceptions ticked (on):
>> >
>> > MSN Messenger 7.0
>> > Remote Assistance
>> > Remote Assistance - Windows Messenger and Voice
>> > Remote Desktop
>> > UPnP Framework
>> > Windows Messenger
>> > Windows Netmeeting
>> >
>> > Her PC is behind a DLink DSL504 NAT router with UPnP turned
>> > on.
>> > Both PC's have Remote Assistance turned on under the Remote
>> > options of
>> > System in control panel.
>> >
>> > My PC is the same setup except it is behind a Zyxel Prestige
>> > 652-R11 NAT
>> > router, also with UPnP turned on, and with the same Windows
>> > Firewall
>> > exceptions as hers. One difference between the two PC's is the
>> > version of
>> > Windows Messenger. Her's is 4.7.3001 and mine is 5.1.0639. Our
>> > MSN Messenger
>> > versions are both at 7.0.0813.
>> >
>> > Remote Assistance always used to work until quite recently.
>> > The only thing
>> > thats changed (afaik) is MSN Messenger - we both used to use
>> > 6.2 (can't
>> > remember the build). I installed Windows Messenger 5.1 some
>> > time again, but
>> > remote assistance has worked with it in the past.
>> >
>> > One interesting nugget is that it all works if I use my laptop
>> > (also behind
>> > the Xyxel router via a Dlink DWL7000AP access point) to take
>> > control
>> > remotely instead of my PC. The laptop is a Dell Inspiron 8100
>> > with XP SP2,
>> > MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001.
>> >
>> > So are the different versions of Windows Messenger responsible
>> > for this
>> > problem? I need V5 of Windows Messenger as I use this to
>> > connect to work
>> > using SIP.
>> >
>> > Thanks for any advice.
>> > Mike
>>
>> perhaps this will help.
>> http://www.windowsforumz.com/modules.php?name=Forums&file=viewtopic&t=553297&highlight=
>>
>> --
>> Posted using the http://www.windowsforumz.com interface, at author's
>> request
>> Articles individually checked for conformance to usenet standards
>> Topic URL:
>> http://www.windowsforumz.com/Messenger-Remote-assistance-problems-MSN-ftopict551528.html
>> Visit Topic URL to contact author (reg. req'd). Report abuse:
>> http://www.windowsforumz.com/eform.php?p=1756413
>
>


.

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