Re: Remote assistance problems requested through MSN Messenger

"" wrote:
> I'm having problems with remote assistance requested from my
> Mums PC through
> MSN Messenger to my PC.
> She requests assistance, I accept and then nothing happens - I
> get a message
> saying it is connecting to her computer but it doesn't connect
> or timeout -
> just sits there until I cancel it.
>
> Her setup is Windows XP Pro with SP2. Windows Firewall is
> turned on, which
> has the following exceptions ticked (on):
>
> MSN Messenger 7.0
> Remote Assistance
> Remote Assistance - Windows Messenger and Voice
> Remote Desktop
> UPnP Framework
> Windows Messenger
> Windows Netmeeting
>
> Her PC is behind a DLink DSL504 NAT router with UPnP turned
> on.
> Both PC's have Remote Assistance turned on under the Remote
> options of
> System in control panel.
>
> My PC is the same setup except it is behind a Zyxel Prestige
> 652-R11 NAT
> router, also with UPnP turned on, and with the same Windows
> Firewall
> exceptions as hers. One difference between the two PC's is the
> version of
> Windows Messenger. Her's is 4.7.3001 and mine is 5.1.0639. Our
> MSN Messenger
> versions are both at 7.0.0813.
>
> Remote Assistance always used to work until quite recently.
> The only thing
> thats changed (afaik) is MSN Messenger - we both used to use
> 6.2 (can't
> remember the build). I installed Windows Messenger 5.1 some
> time again, but
> remote assistance has worked with it in the past.
>
> One interesting nugget is that it all works if I use my laptop
> (also behind
> the Xyxel router via a Dlink DWL7000AP access point) to take
> control
> remotely instead of my PC. The laptop is a Dell Inspiron 8100
> with XP SP2,
> MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001.
>
> So are the different versions of Windows Messenger responsible
> for this
> problem? I need V5 of Windows Messenger as I use this to
> connect to work
> using SIP.
>
> Thanks for any advice.
> Mike

perhaps this will help.
http://www.windowsforumz.com/modules.php?name=Forums&file=viewtopic&t=553297&highlight=

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