Re: Remote assistance problems requested through MSN Messenger

Has anyone any thoughts on whether using a different version of Windows
Messenger will fix my remote assistance problems? Perhaps re-installing?
Thanks for any advice.
Mike

"Michael Taylor" <mike@(nospam)mtcs.ltd.uk> wrote in message
news:%23isQzAPfFHA.2424@xxxxxxxxxxxxxxxxxxxxxxx
> Forgot to mention, there aren't any other software firewalls in use other
> than the built in Windows Firewall, and I'm able to do video conferencing
> between my PC and my Mum's, with no audio problems.
>
> "Michael Taylor" <mike@(nospam)mtcs.ltd.uk> wrote in message
> news:OjEYJUOfFHA.3904@xxxxxxxxxxxxxxxxxxxxxxx
>> I'm having problems with remote assistance requested from my Mums PC
>> through MSN Messenger to my PC.
>> She requests assistance, I accept and then nothing happens - I get a
>> message saying it is connecting to her computer but it doesn't connect or
>> timeout - just sits there until I cancel it.
>>
>> Her setup is Windows XP Pro with SP2. Windows Firewall is turned on,
>> which has the following exceptions ticked (on):
>>
>> MSN Messenger 7.0
>> Remote Assistance
>> Remote Assistance - Windows Messenger and Voice
>> Remote Desktop
>> UPnP Framework
>> Windows Messenger
>> Windows Netmeeting
>>
>> Her PC is behind a DLink DSL504 NAT router with UPnP turned on.
>> Both PC's have Remote Assistance turned on under the Remote options of
>> System in control panel.
>>
>> My PC is the same setup except it is behind a Zyxel Prestige 652-R11 NAT
>> router, also with UPnP turned on, and with the same Windows Firewall
>> exceptions as hers. One difference between the two PC's is the version of
>> Windows Messenger. Her's is 4.7.3001 and mine is 5.1.0639. Our MSN
>> Messenger versions are both at 7.0.0813.
>>
>> Remote Assistance always used to work until quite recently. The only
>> thing thats changed (afaik) is MSN Messenger - we both used to use 6.2
>> (can't remember the build). I installed Windows Messenger 5.1 some time
>> again, but remote assistance has worked with it in the past.
>>
>> One interesting nugget is that it all works if I use my laptop (also
>> behind the Xyxel router via a Dlink DWL7000AP access point) to take
>> control remotely instead of my PC. The laptop is a Dell Inspiron 8100
>> with XP SP2, MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001.
>>
>> So are the different versions of Windows Messenger responsible for this
>> problem? I need V5 of Windows Messenger as I use this to connect to work
>> using SIP.
>>
>> Thanks for any advice.
>> Mike
>>
>
>


.

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