Re: Remote assistance problems requested through MSN Messenger

Forgot to mention, there aren't any other software firewalls in use other
than the built in Windows Firewall, and I'm able to do video conferencing
between my PC and my Mum's, with no audio problems.

"Michael Taylor" <mike@(nospam)mtcs.ltd.uk> wrote in message
news:OjEYJUOfFHA.3904@xxxxxxxxxxxxxxxxxxxxxxx
> I'm having problems with remote assistance requested from my Mums PC
> through MSN Messenger to my PC.
> She requests assistance, I accept and then nothing happens - I get a
> message saying it is connecting to her computer but it doesn't connect or
> timeout - just sits there until I cancel it.
>
> Her setup is Windows XP Pro with SP2. Windows Firewall is turned on, which
> has the following exceptions ticked (on):
>
> MSN Messenger 7.0
> Remote Assistance
> Remote Assistance - Windows Messenger and Voice
> Remote Desktop
> UPnP Framework
> Windows Messenger
> Windows Netmeeting
>
> Her PC is behind a DLink DSL504 NAT router with UPnP turned on.
> Both PC's have Remote Assistance turned on under the Remote options of
> System in control panel.
>
> My PC is the same setup except it is behind a Zyxel Prestige 652-R11 NAT
> router, also with UPnP turned on, and with the same Windows Firewall
> exceptions as hers. One difference between the two PC's is the version of
> Windows Messenger. Her's is 4.7.3001 and mine is 5.1.0639. Our MSN
> Messenger versions are both at 7.0.0813.
>
> Remote Assistance always used to work until quite recently. The only thing
> thats changed (afaik) is MSN Messenger - we both used to use 6.2 (can't
> remember the build). I installed Windows Messenger 5.1 some time again,
> but remote assistance has worked with it in the past.
>
> One interesting nugget is that it all works if I use my laptop (also
> behind the Xyxel router via a Dlink DWL7000AP access point) to take
> control remotely instead of my PC. The laptop is a Dell Inspiron 8100 with
> XP SP2, MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001.
>
> So are the different versions of Windows Messenger responsible for this
> problem? I need V5 of Windows Messenger as I use this to connect to work
> using SIP.
>
> Thanks for any advice.
> Mike
>


.

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