RE: Remote Assistance set up
Hi
Check whether there is a firewall running on ur computer...if u are using
windows firewall u have to allow exceptions
And lastly if u have any external firewall or Norton Internet Security
installed u have to disable tht before connecting.
"Ann" wrote:
> Hi
>
> I have tried to use remote assistance to access another PC but could only
> get screen view only when logged on. Is it possible to offer help by
> controlling there PC totally.
> --
> Ann
.
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