Re: Audio quality

Greetings Fuzzy,

This can commonly be caused by the QoS Packet Scheduler. To do so, click Start, then click
the Control Panel. If you're in category view click Network and Internet connections then
click Network Connections. Right click your network/internet connection, then click
Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. If you're unable to
uncheck it (grayed but still on), choose the Uninstall button instead.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Fuzzy" <Fuzzy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EC5E2ED1-9BD1-4C34-8D78-1C0CE3823F20@xxxxxxxxxxxxxxxx
>I am asking this for a family member...she just purchased a new Dell pc with
> Windows Home Edition and is unable to use the voice portion of Windows
> Messenger or MSN Messenger. The conversations are constantly breaking up and
> she only gets a word here and there of our conversation. The same goes for
> me - I only get a word here and there of her's. Prior to this new Dell she
> was running and old HP with 98 with MSN Messenger and no problems whatsoever.
> She has no third-party firewall, she is using McAfee Anitvirus that came
> with the pc, she has run the setup wizards and we tired turning off the
> Windows firewall and it did not make a difference. She has done all of her
> updates and is running SP2 - but even prior to any updates - the messengers
> were not usable. Any help would be greatly appreciated. Thank you.


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