Re: Remote assistance
From: Jonathan Kay [MVP] (msnewsreplies_at_jonathankay.com)
Date: 02/07/05
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Date: Mon, 7 Feb 2005 16:06:20 -0500
Greetings,
Usually such errors are the result of the user being behind a router or some other NAT or
firewall device which is either sending the incorrect IP address (because it doesn't have
UPnP support) or otherwise does not allow incoming connections.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
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"Ibrahim Awwad" <ibrahim_awwad(at)hotmail(dot)com(antispam)> wrote in message
news:883DCF46-202C-4D9F-BC40-8622FD0859B0@microsoft.com...
> Hi All,
>
> When I receive a remote assistance ticket from some one and I start to
> open it, it gives me the messages (Remore assistance failed). What's the
> reason behind that.
>
> BR
> --
> *********
> IT Manager
> DeLaval Ltd.
> Cairo-Egypt
> *********
> |-----------------------------|
> |Islam is peace not Terror|
> |-----------------------------|
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