Re: Remote Assistance Broken
From: Mike_K (MikeK_at_discussions.microsoft.com)
Date: 01/24/05
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Date: Mon, 24 Jan 2005 01:43:04 -0800
Paul,
I can't thank you enough.
For weeks I have read everything I could find about "remote assistance"
problems.
I udated my PnP NAT/Router firmware, I placed my PC in the DMZ, I manually
opened ports, I installed "Active Ports", I disconnected my router,I turned
off the XP firewall, I got my mom to drop her dial up and get cable - nothing
worked.
I read your post earlier today and tried it.
I downloaded the 266MB SP2 file -not through windows upldate this time-
I reinstalled SP2 from the downloaded file on both my systems and now Remote
Assistance works!
Any Idea how we let the Microsoft folks know that their Automatic Updates
have a problem?
-Mike
"Paul Westwell" wrote:
> Yes,
>
> See below....
>
> I finally fixed this, I notice a number of other people were suffering the
> same problem so hopefully someone else will benefit from my pain!
>
> I determined the problem was nothing to do with my router and only occurred
> when the request was made to one of my 4 PC's not from it.
>
> Re-installing SP2 was the answer, initially I installed it on all 4 machines
> from the Windows Update, this time I downloaded to 250Mb file from the
> Microsoft website and just ran the install again without removing the
> existing SP2.
>
> That fixed them all one by one!
>
> Hope this helps someone.
>
> Paul
>
>
>
>
>
> "Hondo1821" <hermes@lineone.net> wrote in message
> news:1102432434.843405.218400@f14g2000cwb.googlegroups.com...
> > Did you ever resolve this problem? I have the same issue.
> >
>
>
>
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