RE: Messenger Voice & Video Problems

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From: Brad (Brad_at_discussions.microsoft.com)
Date: 01/10/05 

Date: Mon, 10 Jan 2005 07:41:08 -0800

I don't think UPNP is the problem, though please post if it does solve your
problem - I'll try it again.

I ran into this a couple months ago and apparently MSN messenger has a limit
on how many Network Address Translations you can do between the two
connections. Windows Messenger is apparently more tolerant of this.

The two ways I've gotten around this problem are:
Use Windows Messenger instead of MSN Messenger
Remove the Router/Firewall and connect direct to the internet.

Neither of these is all that great. Hopefully a later version of MSN
Messenger will solve this.

Good Luck

"Mackenrick" wrote:

> Josh, You have probably done this but go through it again to be sure and
> have your family members do the same. Not sure if it will help but it's
> worth a try. If it works, please let us know. Afterword, also try reversing
> the predure and have your family member initiate the contact from their side.
> Mackenrick
>
> To install the UPnP user interface:
> Open Add or Remove Programs in Control Panel.
> Click Add/Remove Windows Components.
> In the Components list, select the Networking Services check box, and then
> click Details.
> Make sure the UPnP User Interface check box is selected.
> -------------------------------------------
> To enable the UPnP framework:
> Open Windows Firewall.
> Enable UPnP technology, on the Exceptions tab by selecting the UPnP
> framework check box.
> --------------------------------------------------------
> To enable UPnP network functionality:
> Open Windows Firewall.
> On the General tab, click On (recommended). Make sure the "Don’t Allow
> Exceptions" box is NOT checked).
> Click the Exceptions tab.
> Select the UPnP framework check box, and then click OK.
> Left click on UPnP framework so it is highlighted in blue and select Edit.
> There should be a check mark in front of both items (TCP 2869 and UDP 1900).
> Left click on 2869 so it is highlighted in blue and select change scope and
> put a green dot in front of “Any Computer” and select OK.
> Left click on 1900 so it is highlighted in blue and select change scope and
> put a green dot in front of “Any Computer” and select OK.
>
> Hope this helps, MacKenrick
>
>
> "Josh" wrote:
>
> > Hello,
> >
> > I bought a Logitech Quickcam Orbit several months ago and
> > have been unable to successfully transmit a voice and
> > video messages to a family members' computer. Both
> > computers are running Windows XP with SP2, and Windows
> > Messenger versions 4.7.3000. Firewalls on both computers
> > have been configured to allow WM & UPnP. In addition, my
> > computer runs through a Linsky's BEFSR41 Ver. 2 router
> > that has UPnP enabled.
> >
> > When a voice & video conversation is initiated from my
> > computer, it trys to connect, and then gives a
> > message; "There is a problem with the network you are
> > trying to reach, please try again later".
> >
> > What am I missing?
> >
> > Thanks,
> > Josh
> >

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