RE: Messenger Voice & Video Problems

From: Greg Petrowich (anonymous_at_discussions.microsoft.com)
Date: 01/10/05 

Date: Mon, 10 Jan 2005 07:40:34 -0800

I've done this and had the party on the other end do the
same. We have each plugged directly into our modems, both
have XP UPnP instaled and on, and Both used the exact
same version of Windows Messenger.

When we do MSN messenger 6.2 we get solid video, but no
audio. We can do this through the routers as well, but
nothing on windows messenger.

I know you weren't addressing me, but I have the same
problem as Josh
>-----Original Message-----
>I'll put my two cents in as I went through this a couple
months ago.
>
>Apparently there is a limitiation with the number of
Network Address
>Translations you can do with MSN Messenger which may
cause problems with
>voice, video or both. This limitation is not present in
Windows Messenger,
>but is in MSN Messenger.
>
>The two ways around the problem I have found are:
>
>Run Windows Messenger versus MSN Messenger.
>Remove the Router/Firewall and connect direct to the
internet while using
>MSN Messenger.
>
>Neither are great but they do work for me.
>
>Brad
>
>"Mackenrick" wrote:
>
>> Josh, You have probably done this but go through it
again to be sure and
>> have your family members do the same. Not sure if it
will help but it's
>> worth a try. If it works, please let us know.
Afterword, also try reversing
>> the predure and have your family member initiate the
contact from their side.
>> Mackenrick
>>
>> To install the UPnP user interface:
>> Open Add or Remove Programs in Control Panel.
>> Click Add/Remove Windows Components.
>> In the Components list, select the Networking Services
check box, and then
>> click Details.
>> Make sure the UPnP User Interface check box is
selected.
>> -------------------------------------------
>> To enable the UPnP framework:
>> Open Windows Firewall.
>> Enable UPnP technology, on the Exceptions tab by
selecting the UPnP
>> framework check box.
>> -------------------------------------------------------
-
>> To enable UPnP network functionality:
>> Open Windows Firewall.
>> On the General tab, click On (recommended). Make sure
the "Don?Tt Allow
>> Exceptions" box is NOT checked).
>> Click the Exceptions tab.
>> Select the UPnP framework check box, and then click OK.
>> Left click on UPnP framework so it is highlighted in
blue and select Edit.
>> There should be a check mark in front of both items
(TCP 2869 and UDP 1900).
>> Left click on 2869 so it is highlighted in blue and
select change scope and
>> put a green dot in front of ?oAny Computer? and
select OK.
>> Left click on 1900 so it is highlighted in blue and
select change scope and
>> put a green dot in front of ?oAny Computer? and
select OK.
>>
>> Hope this helps, MacKenrick
>>
>>
>> "Josh" wrote:
>>
>> > Hello,
>> >
>> > I bought a Logitech Quickcam Orbit several months
ago and
>> > have been unable to successfully transmit a voice
and
>> > video messages to a family members' computer. Both
>> > computers are running Windows XP with SP2, and
Windows
>> > Messenger versions 4.7.3000. Firewalls on both
computers
>> > have been configured to allow WM & UPnP. In
addition, my
>> > computer runs through a Linsky's BEFSR41 Ver. 2
router
>> > that has UPnP enabled.
>> >
>> > When a voice & video conversation is initiated from
my
>> > computer, it trys to connect, and then gives a
>> > message; "There is a problem with the network you
are
>> > trying to reach, please try again later".
>> >
>> > What am I missing?
>> >
>> > Thanks,
>> > Josh
>> >
>.
>

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