Remote Assistance Broke!

From: Paul Westwell (paul.news_at_nospam.westwell.me.uk)
Date: 10/31/04


Date: Sun, 31 Oct 2004 08:47:00 GMT

Hi all,

My remote assistance used to work fine but is now broken!

I am trying to use it on my home network which consists of a Linksys BEFSR41
and two PC's running XP and SP2, UPnP is enabled on both machines and on the
router.

I have MSN 6.2 and have also reinstalled Messenger within XP as I was unsure
if this is required in addition to MSN even if it is not running.

Mcafee firewall running

The problem I get is that I can request remote assistance from machine a to
machine b, machine b accepts and the help and support window opens. I then
get (still on machine b) a with called "Remote assistance -- Web Page
Dialog" which informs me "Remote Assistance failed, please try again"

Any ideas?



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