Remote assistance.. Remote Host

From: R. Doucette (doucetterobert_at_hotmail.com)
Date: 10/28/04 

Date: Thu, 28 Oct 2004 19:40:24 -0400

Hi. I've tried to assist some friends with the remote assistance option. it
works for most. but, in some cases i get an error message " Remote host name
cannot be resolved". Any ideas how to slove this problem? Thanks