Remote Assistance connection issue

From: Maurice Newsome (anonymous_at_discussions.microsoft.com)
Date: 05/28/04

  • Next message: Julie: "MSN....can't get in!" 
    Date: Fri, 28 May 2004 13:14:40 -0700

    I've just exchanged text with another using messenger.
    When they requested remote assistance the message
    Remote assistance connection could not be established
    because hostname could not be resolved. I am coming
    through a firewall on my end and the assistance requestor
    has a Verizon DSL connection. What are the obstacles and
    how can I address them? Advice sought.

    P.S. If I am connected to the correspondent at work may
    I leave for home and pick up the connection there?

  • Next message: Julie: "MSN....can't get in!"

    Relevant Pages

    • Remote Assistance - Part Deux
      ... I had much the same problem with remote assistance. ... send the assistance request unless the requestor has a static IP address. ... internet connection with a SBS2003 domain controller connected to the Dlink ... If you establish a messenger connection, remote assistance will work if it ...
      (microsoft.public.windowsxp.help_and_support)
    • Remote Assistance
      ... I had much the same problem with remote assistance. ... send the assistance request unless the requestor has a static IP address. ... internet connection with a SBS2003 domain controller connected to the Dlink ... If you establish a messenger connection, remote assistance will work if it ...
      (microsoft.public.windowsxp.help_and_support)
    • Re: Cannot Successfully Connect to Use Remote Desktop
      ... > through MSN Messenger and am unable to get remote assistance to connect my computer with theirs. ... > "Remote Assistance connection could not be established because the remote host name could not be ... > 1394 Net Adapter conncetions are both enabled and both firewalled using the Windows XP firewall ...
      (microsoft.public.windowsxp.work_remotely)
    • Remote Assistance
      ... I get the following message on the Expert's computer when Remote Assistance ... The connection is established and I get a black box (that I understand ... It happens whether the Novice computer is on the home network (connected ... both on the home network and the Internet). ...
      (microsoft.public.windowsxp.work_remotely)
    • Re: Remote Assistance - can not connect
      ... My friend sent an email invite to me - which I got - and followed the ... "Remote Assistance connection could not be established because the remote ... You may need to use the email or file invitation method and modify the ...
      (microsoft.public.windowsxp.general)