Re: Messenger has encountered a problem

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From: MCarter (anonymous_at_discussions.microsoft.com)
Date: 05/22/04 

Date: Sat, 22 May 2004 14:26:24 -0700

Hi,

Yes, I too upgraded to version 5, and am still having the
problem. Also unable to retrieve/send mail through
Outlook. I thought it might be virus related, but have
scrubbed my system from top to bottom with no
improvement. If anyone has heard of this one, and has a
solution, please let me know.

Thanks!
>-----Original Message-----
>Hi,
>i am having the same problem. message says:
>Messenger has encountered a problem and needs to close.
>>> We are sorry for the inconvenience.
>What is happening also is i can't send or retrieve e-
>mails thru my Microsoft Outlook software. I upgraded to
>version 5 but problem still exist.
>here are detail regarding the error:
>AppVer 5.0.0482 AppName: msmsgs.exe. ModName:
rtcdll.dll
>Mod Ver: 5.2.4949.1001 Offset: 00070f54
>
>Adam
>
>>-----Original Message-----
>>Greetings,
>>
>>It appears to be crashing on the Real Time
>Communications (RTC) component. Narrowing exactly
>>why this is occurring could be difficult, you may
simply
>want to upgrade to Windows Messenger
>>5, which uses a newer version of RTC:
>>http://microsoft.com/downloads/details.aspx?
>FamilyID=77c3799f-6388-4193-8002-be55584c1ac1
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - Windows Messenger/MSN Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>"MCarter" <anonymous@discussions.microsoft.com> wrote
in
>message
>>news:e9f501c43cfd$c2ada990$a401280a@phx.gbl...
>>> Messenger has encountered a problem and needs to
close.
>>> We are sorry for the inconvenience.
>>>
>>> Error Signature
>>> AppName: msmsgs.exe AppVer: 4.7.0.2009 ModName:
>>> rtcdll.dll
>>> ModVer: 5.1.2600.1351 Offset: 0000aed3
>>>
>>
>>
>>.
>>
>.
>

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