Re: Windows XP Professional "Error Code: 0x81000370"

From: Keith Vaughn (keithwvaughn_at_ispwest.com)
Date: 05/18/04 

Date: Mon, 17 May 2004 21:22:48 -0700

Thank You Jonanthan

Appreciate your Help

Keith

Modesto, CA

"Jonathan Kay [MVP]" <msnewsreplies@jonathankay.com> wrote in message
news:ODI2mEIPEHA.736@tk2msftngp13.phx.gbl...
> Greetings Keith,
>
> Here are some suggestions you should check/try if you haven't already:
>
> 1. The date on your computer needs to be set properly -- double click the
clock verify that
> the time and date are set.
> 2. If your password information is not saved, verify that you are typing
it in with the
> correct case (uppercase or lowercase).
> 3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf to
> something smaller (under 10-12 characters), then try signing in again.
> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security
etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet,
especially since you
> upgraded. You may need to re/add Messenger to the allowed list of
programs in your firewall
> if this is the case.
> 5. If you disabled your firewall in the past, it still may be blocking
Messenger -- try
> restarting it and see if that helps the situation. You also might try
uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it
is disabled).
> 6. Clear your IE cache and cookies -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then click the Delete Files button, and when that's
complete click the
> Delete Cookies button.
> 7. Check your IE Security settings -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and
verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use
SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 8. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
>
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Keith Vaughn" <keithwvaughn@ispwest.com> wrote in message
> news:c8bnet011qi@enews2.newsguy.com...
> Windows XP Professional "Error Code: 0x81000370"
> System: DELL INSPIRON 8100
> 1 GHZ Processor
> 512 RAM
> 20 GB Hard-Drive
> 40% FREE
> Operating System: Windows XP SP1A
> Browser: Internet Explorer 6.0 SP1
> MSN Messenger: 6.2
> Recently I found I cannot;
> 1.) Browse / Scan for Updates at windowsupdate.com Cannot find the page
> 2.) Browse hotmail.com so I cannot Login and retrieve Hotmail
> 3.) MSN Messenger 6.2 will not connect displays "Error Code: 0x81000370"
> What I attempted to Fix / resolve this:
> 1st: Full System Scan for Virus w/ McAfee (Latest DAT)
> 2nd: Disabled Anti-Virus
> 3rd: Uninstalled Sygate Firewall 5.5
> 4th: Set I.E. 6.0 back to DEFAULT Settings
> 5th: Lowered Security Settings to LOW
> 6th: Added to TRUSTED SITES;
> microsoft.windowsupdate.com
> hotmail.com
> *Unchecked https:
> 7th: Uninstalled Internet Explorer and Reinstalled Internet Explorer
> 8th: Uninstalled MSN Messenger 6.2 and Reinstalled MSN Messenger 6.2
> 9th: Within Windows XP desktop, I inserted XP CD and "Upgraded" the OS
> 10th: Changed Boot Sequence and Booted to XP OS CD and Selected:
> 1: C\Windows
> "R" for repair the OS, gave admin password and prompt immediately
> changed to:
> C:\Windows
> Not sure what else to do ?
> Attempting to get MSN Messenger going tonite by;
> a.) Open MSN Messenger 6.2
> Select TOOLS
> Select OPTIONS
> General Tab has 4 Boxes CHECKED
> I'm unchecking Boxes: 1, 3, and 4 (Per Msn /Hotmail Telephone Tech
Support)
> Any input on how I can restore I.E. 6.0 so as to allow me to goto and scan
for
> updates at: windowsupdate.com
> and to login my hotmail.com account is GREATLY Appreciated
> *Note: I can Browse all over the Internet and even Login to my
> Online Bank and CC accounts, "Just" Microsoft related sites
> I can't get to......I can goto the www.microsoft.com site and Browse
> there and goto the Security Pages
> Thank YOU
> Keith Vaughn
> Modesto, CA.
>
>

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