Re: Can't sign in

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Jonathan Kay [MVP] (msnewsreplies_at_jonathankay.com)
Date: 05/08/04 

Date: Sat, 8 May 2004 15:48:28 -0400

Greetings Ian,

The new MSN Messenger 6.2 has a connectivity troubleshooter which can automatically assist in
a variety of these situations, you can download MSN Messenger 6.2 here:
http://messenger.msn.com/Download

However, if that doesn't work or you'd prefer not to upgrade, here are some suggestions you
should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Ian Harris" <websolutions@NOSPAMclara.co.uk> wrote in message
news:%233Qb4GONEHA.1312@TK2MSFTNGP12.phx.gbl...
> Hi
> My son can't sign in I get error code 0x81000303 , he used to be able to
> sign automatically he has now forgot his password and secret question any
> way round this he has over 100 contacts that he don't want to loose
> I have already restored my pc to an earlier time to see if that is the
> problem still no good
>
> Please help
> Ian
>
>

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