Re: Everything but audio/video

From: Jonathan Kay [MVP] (msnewsreplies_at_jonathankay.com)
Date: 04/21/04 

Date: Wed, 21 Apr 2004 14:29:20 -0400

Greetings Meg,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Meg" <anonymous@discussions.microsoft.com> wrote in message
news:259701c427cd$65f21780$a001280a@phx.gbl...
> My contact and I can get everything to work (remote
> assistance both ways, whiteboard, file sharing, etc.)
> except for the audio and video. I can see and hear him
> but he can't see or hear me. We played with the security
> setting on both ends and everything. It says that our
> computers are connected and we both are able to see our
> own picture-in-picture. All equipment seems fine. Both
> use Windows XP Home Edition. Is it worth paying $35 to
> call and get this to work? Do they actually solve the
> problem?
>
> Joel - you seem to help everyone in this newsgroup. If
> you can help me I will be forever grateful!