Audio and Bandwidth Problems

From: Michael (michael519_at_compuserve.com)
Date: 03/30/04


Date: 30 Mar 2004 00:26:55 -0800

I chat every day with my friend in Russia. We both have MSN Messenger
6.1

When we first started to chat about 6 months ago, I was able to
receive audio from him when HE clicked on his audio icon, but this was
not consistent. Many times he would send, and send, and send, and I
would get no audio. When he sent to me though, he could hear me.

If *I* sent HIM audio, then i could hear him and he could hear me,
always.

But back then it seemed we were losing his cam signal so often that we
looked for other cam options. Netmeeting was ok, the video quality was
not so great, and the audio was intermittent. We used Eyeball while
chatting in MSN Messenger and it really seemed like a great solution.
Until he saw his internet bill. He pays for received bandwidth usage
(sending is included). We were using about 150-300MB per day (for
maybe 4-6 hours of chat time).

We installed a program that checks bandwidth and noticed that when we
went back to MSN Messenger and used the audio/video there, the
bandwidth dropped to about 10-30MB per day.

Then in March, the bandwidth spiked to about 50-70MB per day. Nothing
has changed on either of our computers, and he mostly does NOT access
other internet sites or chat with anyone else. Only maybe to check his
mail on a webserver, but he did that before as well.

While we can't rule out some virus that is loading things on his end,
the change seemed pretty steep.

I wondered if maybe his sending ME audio would help this, rather than
me send him (even though the bandwidth was small in February with me
sending). When we tried, the old problem happened, this time without
any success.

He cannot send me audio. He can hear me, but I cannot hear him.
Interestingly, once he initiates a send audio and it fails, I am
unable to send him audio. We both re-boot, then I send him audio and
all is ok. I hear him, he hears me. But something gets knocked out
when he send me other than him being able to hear me.

QoS Packet Scheduler is "unchecked". We both use the Logitech Quickcam
Pro 4000. Short of him updating his Logitech driver, is there anything
else we can do about the audio. And also, might there be something
else to look at that can explain this recent surge in bandwidth?

Sorry for the post being so lengthy.

Thanks,
Michael



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