Re: Windows Explorer has encountered a problem and needs to close.
- From: "Anna" <myname@xxxxxxxxx>
- Date: Sat, 16 May 2009 10:16:34 -0400
"Flappers" <Flappers.3s5jfc@xxxxxxxxxxxxx> wrote in message
news:Flappers.3s5jfc@xxxxxxxxxxxxxxxx
Hello everyone, I'm hoping maybe someone here may be able to help me
resolve my issue. I'm getting the above message as I try and open
folders with video in them. It may be affecting other folders /
components but I've just not discovered them yet. I'm running XP Pro &
the Error (I'm not sure if you guys need the entire report, its kinds
huge) Signature is:
AppName: explorer.exe AppVer: 6.0.2900.5512 ModName: quartz.dll
ModVer: 6.5.2600.5731 Offset: 0007cd8b
Please tell me if you need anymore info, I've already tried "Run"
SFC.EXE /SCANNOW & let the disk rebuild. I then re-updated the pack & am
now back to square one :s
Please, any help would be greatly appreciated.
Kind regards, Flappers.
--
Flappers
------------------------------------------------------------------------
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(Flappers later adds...)
I updated to IE 8 this morning & I'm running XP Pro service pack 3. And
I'm sorry, I'll make the time to read thoroughly your rules in future,
was a long day :/
Can you please help me find this browser add-on ? I'm using FireFox
3.0.10 as my main Browser with IE 8 sat in the background, rarely being
used except for the odd Microsoft d-load.
(and...)
OK, now I'm officially very confused, feel a bit like I've walked into a
thorn bush.
Whom am I to trust with regard to d-loading shell tools etc, and at
what point did my addy change to <Flappers.3s80bb@xxxxxxxxxxxxx> ?
I'm simply a user who spent hours looking for a fix & found you guys,
hoping for a fix I posted. I'm not at all sure what I'm to do or who's
advice to follow.
Flappers:
As you have probably discovered through a Google search of the type of
problem you're encountering, there are a myriad of reasons - both software &
hardware related - that can account for this problem. Similarly a wide
variety of suggested "fixes". There's generally no easy diagnosis nor simple
fix in most cases. It's even possible that in the final analysis you'll have
no other practical recourse but to fresh-install the XP OS.
But before getting to that point, should it arrive, let me suggest the
following...
1. First of all, if it's possible to currently access any file that's
important to you, i.e., you could not tolerate its loss, make a copy of the
file to some removable media. I realize this may not be possible under the
present circumstances, but if you can do so then do so.
I would also suggest you first clone or disk-image the contents of your
present HDD but I have the uneasy feeling you do not work with a
disk-cloning or disk-imaging backup program.
2. You've indicated you've run the sfc /scannow command without success,
right? Have you tried running the chkdsk /r command? If not, do so.
3. Hopefully you have an XP OS installation CD that's either a non-branded
OEM or a retail version, so that you'll be able to run a Repair install of
the OS. Are you at all familiar with that process?
Anyway, if you're so inclined, respond to the above and if you want we can
go on from there.
Anna
.
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