Re: won't open file

On May 3, 1:22 pm, Jeff C <Je...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I did as you said, ran the updated Malwarbytes Anti-Malware, it found two
registry keys and a file infected, I removed them, tried downloading and
installing the software again, and got the same two messages again.

"Jose" wrote:
On May 2, 4:16 pm, Jeff C <Je...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
The download of the Notebook software from the Smarttech website goes
fine...once the download is complete, the Windows Installation wizard comes
up...when I click "install", it starts.  The window reads "Please wait while
Windows configures Notebook software".  Once it reaches the 0 seconds
remaining, a window opens with the yellow triangle with the exclamation mark,
and this is what is reads:
"Error 1402.Could not open key:
HKEY_LOCAL_MACHINE\Software\SMART Technologies\Language Setup.  Verify that
you have sufficient access to that key, or contact your support personnel.."
I click OK, that window goes away, and it puts a green checkmark next to
"Installing Notebook software".  Then it starts installing the SMART board
drivers.  Again, as it reaches the 0 seconds remaining, the same window with
the yellow triangle pops up and reads:
"Error 1402.Could not open key:
HKEY_LOCAL_MACHINE\Software\Smart Technologies\Calligrapher Setup. Verify
that you have sufficient access to that key, or contact your support
personnel."
It then puts a green a green checkmark next to "Installing SMART board
drivers" and tells me "Installation is complete".  When I put a checkmark in
the box next to "Run the program" and click "Finish", another window opens:
RUNDLL
Error loading C:\Program Files\SMART Technologies\Notebook
software\VistaLib32.dll
The specified module could not be found."
I'm following the exact same procedure my vice-principal followed to get the
trial version on her laptop, and it worked for her.  I checked the system
requirements before I downloaded it , and it stated that "Windows 2000, XP,
or Vista" was required.  The software loaded and is usable for her, and we
are both running Windows XP.

"Jim" wrote:
On Fri, 1 May 2009 21:48:01 -0700, Jeff C <Jeff
C...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

I've tried to download a trial version of Notebook software 10...during the
installation two error messages popped up regarding a problem with "key"
something...when I try to open the start-up file from the prefetch folder, it
states that windows needs to know what program created it.  It is a ..pf file.
When I click on "use the web service to find the appropriate program", it
lists several sites that want to charge me a registration fee to fix the
problem...seeing as it is just a trial version of the software, is there any
way I can fix this without paying for a fix?

Why are you " try to open the start-up file from the prefetch folder "
?

That is certainly more details than a problem with "key" something and
a better chance to figure out the problem.

If you do a Goggle search for:  Error 1402.Could not open key

you will find many links from people with this same error from trying
to install various software.

If you can get it to work on one computer but not yours, then there
must be something about your computer that won't let it work.

Several of the Google hits point to some kind of infection/virus/
malware that may be on your computer but not your friends, thereby
thwarting your attempts to install on your system.  Your description
is classic - it downloads fine, but it just won't install.

Read a few of the top Google hits.  Some are really way too
complicated IMO, but a good disinfectant seems to ultimately be the
most effective solution.

No matter what other protection software you are running or how
protected you think you already are, try Malwarebytes free software.
Download Malwarebytes Anti-Malware, update and do a full scan, try
again and please report back.

Well, good.

In the Google search I ran, malware was just one reason people had for
encountering this problem - not the only reason, so there still may be
some other solutions out there.

If you just search Google: Error 1402

Be sure what you find and read applies to XP and not 98 or ME.

You will get plenty of hits, which seems to have your error exact
message - which might happen to usually MS Office applications, but
not always and sometimes just what you are trying to install. Seems
to be registry permission related. This 1402 error comes up for
various software installations and I am going to give you one example.

One person was trying to install something called LabView and says he
fixed his with what he read about error 1402 from the Adobe page:

The error message was actually coming from the Microsoft Installer,
not from anything related to National Instruments. Also, ironically,
what the message said was spot on with one exception, while I
personally had access to the registry key, the installer didn’t. What
I ended up doing was going into the registry using regedit and setting
the permissions on the key in questions such that “Everyone” had full
access. After that I uninstalled LabView then reinstalled and it
worked fine this time. The step by step follows:

1) Open the registry editor by selecting "Run" from the start menu and
then typing in "regedit".

2) Browse through the registry and select the entry mentioned in the
error message.

3) Choose "Permissions..." from either the edit menu or by right-
clicking on the registry key's parent directory.

4) Click the "Advanced" button to add a new user.

5) Type in "Everyone" as the new user and click OK (it may not be
necessary to give everyone full control but this is what I did and it
worked).

6) Configure the permissions for user "Everyone" to "Full Control"

7) Uninstall LabView (if necessary) and re-install.



Check out some of those links and report back.
.

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