RE: Problem interfacing with printer
- From: nass <nass@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 23 Mar 2009 14:44:10 -0700
"klakh" wrote:
I have a Dell 8100 Pentium 4, running Windows XP – Sp3. I had need of a real
workhorse printer using black ink only. From the group that is in the same
business as I am, most recommended that I find a HP 4200 printer. I found
one on e-bay from a reputable company. When it arrived, I hooked it up and
when I would click on “print” the printer screen would read “processing job”
then it would not print, but go back to the “ready” mode. I changed drivers
several times with no success. Then I called an HP service man who spent an
hour here and couldn’t resolve the problem, and he called a computer “expert”
who came and decided that the board in the printer that interfaces with the
computer was bad. I contacted the company I purchased it from and after
discussing several possile solutions, they sent me a new interface board.
Still, the problem existed. So, they sent me another printer which I have
just installed and much to my dismay, the same problem!!
Do any of you have any ideas of what the problem is and how to correct it?
Thank you in advance!
Karen
Karen,
Does this printer connected only to this machine or shared with other
machines?
What Tray did you select for the paper to use and did you set the printer as
default?
Do you have another printer software installed on this machine?
Did you tried this printer on another machine and see if this machine will
print okay to determine if it is windows issue or Printer configurations
issue?
Here are some info from HP site:
1. The file sent to the printer may be corrupted. Try sending a
different print job.
2. The printer itself may not be working correctly. (Verify that a
Self-Test page prints correctly to eliminate this possible explanation.)
3. The data cable may be defective. (Use a different cable if
printing through a parallel connection. If connected to a network, ensure
that the hub connection is functioning properly.
4. The correct printer port may not be selected, for example, if the
printer is set to a network port when the hardware port being used by the
printer is actually LPT1.
5. The printer port may not be configured correctly, for example,
using current lpt.vxd and a standard printer port.
6. The printer driver may be corrupted. (Printing to a file from the
print dialogue box and then copying the file from DOS to the printer will
help determine if this is the correct explanation for unexpected printer
output.)
7. The application being used may be sending a notification header
that appears on the printer display.
Modify the printer defaults
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl06361&lang=en&cc=us&taskId=101&contentType=SupportFAQ&prodSeriesId=84028&prodTypeId=18972
HP LaserJet 4200 PCL6 Driver
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=84030&prodTypeId=18972&prodSeriesId=84028&swLang=8&taskId=135&swEnvOID=228#1130
Try a diffrent cable to connect this printer from serial to parallel cable.
HTH,
nass
---
http://www.nasstec.co.uk
.
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