Re: new monitor



As an afterthought, the manufacturer might have released a later driver for your on-board video card, which provides support for widescreen monitors. Consequently, there are two additional things you could try.

Open Control Panel | System | Hardware | Device Manager. Scroll down to Display Adaptors and make a note of the type of adaptor. Then, right click on the name of the display adapter, select "Properties" and make a note of the driver version.

Right click on the name again - and select "Update Driver ...". Allow Win XP to search Windows Update for later drivers. If it finds and installs a new driver, that might resolve your problem.

If Win XP cannot find a better driver, search the Internet for later drivers and visit the manufacturer's website - in case a later driver is available for download.

Otherwise, you will be back at square one. Install a new video card - or return the monitor for a refund.



"Bob Lucas" <bob@xxxxxxxxxx> wrote in message news:F44EF272-9F2C-45A9-AD28-F454281D7B95@xxxxxxxxxxxxxxxx

The monitor model number of your new monitor includes the letter
"w". Have you purchased a wide-screen (ratio 16:9) monitor.

If your video card does not support widescreen ratios, then it will never provide a satisfactory display on a widescreen monitor. If that is the case, you should follow previous advice and install a newer video card that does support widescreen.

I presume your old monitor does work OK. If so, you could try the following workaround - to confirm whether you require a new video card.

Connect your old monitor and boot into Win XP (not safe mode). Open Control Panel and click on the Display option. The actual description of this option might vary, depending upon the type of video card.

Make a note of the current settings. Then, change them to the
lowest colour quality, resolution and refresh rate that your old
monitor supports. These will probably be 16 bit, 800 x 600 and
60 Hz refresh rate. Save your changes and shut down your computer.

Connect the new monitor and re-boot. If you can see a picture using the lowest settings on the new monitor, try increasing the settings progressively, until you you reach the maximum settings that the monitor will display. If you have a widescreen monitor - and the display options do not include any 16:9 ratios, then you will definitely need to install a new video card.

If you cannot obtain a satisfactory display on the new monitor,
change everything back to the lowest settings and shut down your
computer. Reconnect your old monitor. Reboot, and restore the
previous video settings.

You asked whether you should go to device manager in safe mode, uninstall the video driver and restart your computer. There really would
be little point, particularly if your existing video card is incompatible with the monitor. If you decide to uninstall the video driver, you do so at your own risk.

However, safe mode uses native video drivers from your operating system - so provided your actual hardware (i.e. the on-board video card) is serviceable, you should never be faced with a blank screen in safe mode.

Before you even contemplate uninstalling the existing video driver, you should set a Restore Point - just in case. This will enable you to reboot into Safe Mode - and revert to a previous configuration, if you get into trouble. However, make sure you also have access to your video driver files, in case you need to reinstall them.

I presume you are in the UK. UK law requires that unless you accepted a defect that was pointed out to you before you completed the purchase, anything you purchase from a retail store must be "fit for purpose". The monitor should work, even if you don't have the operating manual. If it doesn't work, it is not "fit for purpose".

I doubt whether incompatibility with an old video card means that
the monitor is not "fit for purpose" - unless you asked the salesman whether it was suitable for use with a particular computer. Even so, you might be entitled to return the monitor and claim a refund.

Currys is part of the DSG Group - and is the same company as PC World. "Advent" is one of their own-label brands.

I searched the support sections on the PC World website at
("http://support.pcworld.co.uk/Layout.aspx?CatID={ad69e70c-dcc7-48b5-86c5-b0980ea8a905}&ID={1d5da0f0-60f6-49fe-a9de-d3386432e315}";). Unfortunately, I couldn't identify your particular model.

However, the monitor should still benefit from a 12-month
warranty, if you purchased it recently. Consequently, I suggest
you request email support from
http://support.pcworld.co.uk/Email/Step1.aspx.

PC World should be able to provide details of the specification -
including the native resolution. This will help you to select a suitable video card.




"nireman" <nireman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:911A13BF-2F88-4F18-8DF1-1E376309EEC6@xxxxxxxxxxxxxxxx
unfortuantely, I bought this from currys as ex showroom stock,
no manual. I
have tried the manufacturers website ( AOC ) I can find nothing
for this
model ( advent mw19e ) I found online a recomendation to go to
device manager
in safe mode an uninstall th video driver and restart my
computer. will this
leave me without a card altogether and a blank screen

"Leonard Grey" wrote:

You need to purchase and install a video card that supports
the
monitor's native resolution.

The monitor's native resolution should be all over the user
manual and
the manufacturer's website.

You do not need to purchase a fancy, expensive video card.
---
Leonard Grey
Errare humanum est

nireman wrote:
> I have a 4 year old computer wHich has only the on board
> graphics card.
> I have been given a new monitor, when I plug it in,the > start
> up process
> appears on screen, Then when it starts to boot up the > screen
> goes black and
> it says on the screen (out of range) I think this means the
> graphics card is
> out of range. do the newer flat screen monitors require a
> minimum size
> graphics card, I think the on board card I have is 8mb. any
> help would be
> greatly appreciated.


.

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