Re: Won't start up after attempted NIS 2009 Install

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JS,

Thanks for your suggestion and Happy New Year.

It takes a long time (5 to 10 minutes) for the computer just to reach the
log in screen. After that, every mouse click takes long (30 seconds to
minute) to do what I click on.

I downloaded the Norton Removal Tool on another computer and will copy it to
the problem computer. I'm concerned that if I run the Norton Removal Tool
(which incidentally I had to do last year when I installed NIS 2008) it may
take forever or may not even complete the process. Is there anything I can
do to make the computer run closer to its normal speed before I run the
Norton Removal Tool?

I e-mailed Symantec Support and am still awaiting a reply. If I receive a
workable solution from Symantec, I'll post it here.

Thanks.

"JS" wrote:

Download and run the Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&docid=2003120216280806&nsf=nav.nsf&view=0

This will remove any and all Norton/Symantec products,
but if NIS is the only product on your PC then you have
no problem.

After removing NIS 2008/2009 try the install of 2009
again.

--
JS
http://www.pagestart.com


"JS246" <JS246@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7A0CC9F9-42E3-43FF-B731-4F78B06B9E66@xxxxxxxxxxxxxxxx
I have a Dell 8400 Desktop running Windows XP Pro. I had Norton Internet
Security 2008 installed. Before the attempted NIS 2009 install, I created
a
System Restore Point.

I then attempted to install NIS 2009 from a CD. After running the install
program, it said that it was uninstalling another Norton program
(presumably
NIS 2008). After that was complete, the screen said to reboot. I
rebooted,
and the computer would not go past the Windows XP logo screen.

I manually turned it off. When I turned it on, the screen said the a
prior
startup was intrerrupted. I chose the option to start it normally (didn't
work) and then from the last good configuration.

After a long time, the log in screen appeared but not all icons on the
system tray were present. I logged in to the Administrator account and
attempted to do a System Restore. The System Restore point I created
today
was not present. I tried a Restore from prior System Created checkpoints
and
nothing happens.

Any help in solving this problem will be appreciated.

Thanks.



.

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