Re: Computer Freezes on Windows Bootup


"Belprice" <Belprice@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:49CBAEFA-972B-4625-A0FC-2912446CAACC@xxxxxxxxxxxxxxxx
Hi Everyone,

I had some issues with malware and viruses and ran Norton Anti Virus,
Super
Anti Spy and a program called Remove it, which someone suggested I use in
another newsgroup. I now think I have got ride of all my viruses and
spyware,
however now when I restart my computer it freezes at the windows screen
and
the blue status bar just keeps running and running. I can start the
computer
in safe mode; hence this post, but I don't know how to resolve the
problem of
the computer freezing on start up.

I would be grateful for any help on this matter.

Thanks a million in advance.

TA
JC


"Mark L. Ferguson" <MarkLFerguson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:EF16113A-8743-414A-9ED9-D49317628658@xxxxxxxxxxxxxxxx
Start in Safe Mode and go to start run to type: devmgmt.msc
Device Manager will let you use the Action menu to 'uninstall' your
devices and 'scan for hardware changes' This may repair the damage done by
the Malware.
Determining the device at fault can be tedious. I suggest using the Safe
Mode Menu item for making a bootlog. the '%windir%/ntbtlog.txt' will list
the last device to load, and rightclicking that file for its Properties
can tell you who made the driver, and therefore which one is failing
during a Normal boot.

--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson


JC:
Assuming Mark's suggestion is a "no-go"...

There are a number of approaches you can take to resolve the problem you're
experiencing (assuming there's no hardware issue involved here)...

(We're assuming in all this that you've already tried the Last Known Good
Configuration option during the boot but that was also a no-go)

1. Since you're able to boot your system through Safe Mode, why don't you
try the sfc /scannow process to see if that helps. (You'll probably need
your XP OS installation CD handy after invoking that command). If you don't
know anything about the process, do a Google search.

2. Also, try the chkdsk /r process and see if that helps resolve the
problem.

3. Ultimately if the above (or other options) don't resolve the problem, a
Repair install may be in order. See the following for add'l info on this...
http://www.michaelstevenstech.com/XPrepairinstall.htm#RI
http://www.webtree.ca/windowsxp/repair_xp.htm
http://www.geekstogo.com/forum/index.php?showtopic=138
http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Just one final thing...
All the above options can result in a further corruption or even loss of
data. It's a rare event when they do (even if the process should fail to
correct your problem) but it *can* happen. So if there is any personal data
on your HDD that is absolutely crucial to you and you could not tolerate its
loss...make sure that you copy same to some removable media.
Anna


.

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