Re: Computer Won't Start, Returns To Logon Screen
- From: Dell Boy <Dell Boy@xxxxxxxxxxxxxxxx>
- Date: Mon, 3 Nov 2008 02:43:00 -0800
Mark,
Thanks for your reply.
I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to
copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past
the logon screen.
I think that the problem is probably that described in KB892893 as the user
ran Ad-Aware immediately prior to the problem occurring.
I guess System Restore might be an option but the user isn't sure when he
became infected and the last time he scanned the computer was around March
this year.
Any advice you can give would be greatly appreciated,
Malcolm
"Mark L. Ferguson" wrote:
You cannot log on to Windows XP after you remove Wsaupdater.exe:.
http://support.microsoft.com/kb/892893
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Please use the Communities guidelines when posting.
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Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson
"Dell Boy" <Dell Boy@xxxxxxxxxxxxxxxx> wrote in message
news:0A7D1E4C-8043-4BFA-A2AA-F63F63934E2E@xxxxxxxxxxxxxxxx
I'm an IT Technician and I support small businesses and home users.
I've got a call from a business user regarding a PC with Win XP Pro plus
latest updates. He has done some maintenance work on the computer
defragging,
spyware scan and removal, etc and now the PC won't start beyond the user
style (as opposed to CTRL-ALT-DEL) logon screen.
When the computer starts it stops at the logon screen displaying an icon
for
his user account. When he clicks this icon the computer tries to get to
the
desktop but comes right back to the logon screen with no error message
displayed. He reports that the machine did not display the logon screen,
i.e. went straight through to the desktop, until this problem occurred.
The user doesn't think the machine will boot in to safe mode but he's not
sure.
The user will not be back in the office for 48hrs which is when I have an
appointment to examine the machine. If I can boot in to safe mode I will
try
running system restore from the command prompt but wondered if anyone else
had any other ideas for resolving this?
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