Re: Booting Problems-4 Green Lights & Amber Power Light

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That's the problem...I have no idea what's bad! I do not know anything about
unplugging "stuff" internally on the computer. I figure with a warranty,
that's their job! Seems like to me it's not doing any good to have an
extended warranty, just pay a local technician to fix it without hassle to me.

"Leythos" wrote:

In article <375DBC10-6CEC-4D5A-A684-A60ADA3059DA@xxxxxxxxxxxxx>,
Jami@xxxxxxxxxxxxxxxxxxxxxxxxx says...
I have a Dell 3100 desktop & have had repeated problems with booting. There
are 4 green lights on the panel & a steady amber power light. Dell has given
instructions on releasing residual power by unplugging all cables & holding
in power button for 30 seconds, then replugging everything & booting up.
"Sometimes" this solution works and sometimes it takes repeatedly pushing the
"on & off" button in. When it finally boots up, there are no problems.

I have a warranty on the computer, but until Dell troubleshoots the problem,
they will not dispense technician. There is nothing new plugged in or been
added to computer. I had no problems until mid-August, and have had the
computer for 2 years.

Yesterday Dell came up with the idea that it was my surge protector....got a
new one, no change!

Does anyone have any answers? I can't understand why this became a problem
after 2 yrs with the computer in the same location and nothing new added.


As an I.T. Support person with thousands of Dell computers, I've learned
to tell them you've done everything they asked, fake taking the time to
do it, but, don't actually do anything.

If you have a drive going bad, but not dead, unplug it and then call
them and let them walk you through diagnosing that the drive has failed
completely.... Same goes with anything.

I had a couple Dell computers that worked off-on and it turned out to be
the CPU, first time in 30 years I've had a bad CPU on anything. It took
them 5 different events/shipping before they would send the CPU - each
time it took a week to get them to agree to send the parts, and that's
with their GOLD support.

So, if you think it's the PSU, disconnect it and call them.

If you think it's the motherboard, disconnect the power connector and
call them.

If you think it's the drive(s), disconnect them.

One word of advice, make sure that you've done your own homework and
made sure you're showing them the RIGHT part as bad.

--
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