Re: Booting Problems-4 Green Lights & Amber Power Light

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I appreciate the comments/suggestions. I AM going to call Dell & do as you
suggested. This has gotten ridiculous. They seem to want us to "pay them"
and "we do all the work", not to mention it does NOT fix the problem!

"Patrick Keenan" wrote:

"Jami" <Jami@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E3C07823-9AF2-41CB-BAF2-A91A2BDA4E48@xxxxxxxxxxxxxxxx
That's what I'm thinking, but I don't know "how" to get through to the
people! I'm at a loss.

I agree with JJ, you are experiencing a hardware problem that is covered
under the warranty. Call Dell back, you have tried their troubleshooting
suggestions and they do not work.

If the tech argues, ask for their supervisor. Tell them that you've
followed the phone-support directions, they do not work, clearly the problem
requires on-site warranty service.

If you're out of time and require the working computer you paid for, tell
them this.

HTH
-pk


"John John (MVP)" wrote:

Jami wrote:

I have a Dell 3100 desktop & have had repeated problems with booting.
There
are 4 green lights on the panel & a steady amber power light. Dell has
given
instructions on releasing residual power by unplugging all cables &
holding
in power button for 30 seconds, then replugging everything & booting
up.
"Sometimes" this solution works and sometimes it takes repeatedly
pushing the
"on & off" button in. When it finally boots up, there are no problems.

I have a warranty on the computer, but until Dell troubleshoots the
problem,
they will not dispense technician. There is nothing new plugged in or
been
added to computer. I had no problems until mid-August, and have had
the
computer for 2 years.

Yesterday Dell came up with the idea that it was my surge
protector....got a
new one, no change!

Does anyone have any answers? I can't understand why this became a
problem
after 2 yrs with the computer in the same location and nothing new
added.

Thanks for any help!

The answer is that you have a hardware problem and Dell is trying to
renege on its warranty or at the very least they are giving you the run
around.

John





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