Re: Log-off error msgs post XP SP3 installation


"teckiejunior" <teckiejunior@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EF4DB404-A56F-4F55-97EF-10CA7BC8DE3C@xxxxxxxxxxxxxxxx
I'm not good at all with DOS commands (feels like typing with my nose
while
blindfolded).

Tell me how to discern if processes are running? Thank you.
PS I know to push F8 upon startup to get into DOS - it's that next step
I'm
clueless about.


--
teckiejunior


"Jim" wrote:


"teckiejunior" <teckiejunior@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5450D63E-66DF-47A6-AC8A-B584CAAD5A47@xxxxxxxxxxxxxxxx
After installing XP SP3 I now have probs with log-off. Two "programs
still
running" messages appear: SMax4PNP and sprtcmd.exe

I've tried to uninstall the Soundmax file (via remove programs) and
access
is denied.

I'm hesitant to remove the sprtcmd.exe because it's related to
Microsoft
support services? It's a file in c:\Program Files\Analog Devices.

Help! This prob means logging off means hanging around to "end now" 2X
each
time.
--
teckiejunior
In all likelihood, SP3 only revealed that your sound software has
problems.
Now, before shutting down, stop the processes above. By the time the
logout
screen appears, you may not be able to get the stop command entered.
You can always turn the computer off. Windows XP is quite a bit more
resilient with respect to such an act than any version of Windows 9x.
Bad
things can still happen, but desperate people have no choice but to do
this.
Then, on reboot, first check to see if the processes are running. If
they
are, stop them.
Now, see if you can remove the programs.
Reboot after a successful uninstall.
Finally, then, you need to install the latest version of the programs
which
you get from the vendor.
Verify that this version of the programs is compatible with SP3.

Also, you will not find any of Microsoft support services programs, etc.,
in
a folder called \Program Files\Analog Devices. These things will be
located
in folders which leave no doubt about the ownership of the files.

Jim



Task Manager or Process Explorer (both of which are windows utilities)
Task Manager is part of XP which you start with ctrl-alt-del.
I got Process Explorer from www.sysinternals.com. The URL is probably
different now since MS bought them. But, never fear, you can always find
the program by searching the internet.
Jim


.

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