RE: Software Setup Malfunction
- From: Tony <Tony@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 4 Oct 2008 06:38:11 -0700
Hi Calisson. I tried to get tech support via email but my product
identification number was coming up invalid. I emailed my issue and was asked
to call their 1-800 number. I then had issues there and sent a really
constructive (i.e. harsh) email regarding poor service treatment and was
asked to call the 1-800 number again...this time they must have flagged my
case # and I got very attentive service. I was clear in my email that
spending $35 to get microsoft support to install a $30 piece of microsoft
hardware onto a system operated my microsoft was just too much to expect from
customers and that if I did not get some free support I would start a letter
campaign highlighting my experiences to every board of director along with
about a half a dozen sr. executives...sorry to hear my solution did not work
for you. Good luck.
"calisson" wrote:
My Lifecam 2.0 software hangs at "downloading and installing files" over and.
over too--I simply cannot install it. I tried uninstalling .net frameworks as
per your links, then reinstalled them at Windows downloads (actually it only
wanted me to install frameworks 2 and 3 and their fixes)--still no go. I
tried uninstalling them again and installing the software before reinstalling
the .net frameworks--no go.
I thought maybe my cd was corrupted so I downloaded the software from MS.
That wouldn't install either, only this time I got a message saying the
software was missing MS's digital signature! I simply cannot figure out why
this "super easy" software won't install. I too ran spyware & virus scans,
Crap Cleaner, and so on.
This is so frustrating. Is there any way to get tech support from MS w/o
paying $60 for a $35 webcam? Can the webcam be sued w/o its software? Or is
my only option to return the webcam and try another brand?
"Tony" wrote:
Hey PJB. After much frustration, and less than great support from Microsoft,
my issue was tracked down to be caused by a bad file somewhere in my
Microsoft .Net Framework software...I had versions 1.1, 2.0 and 3.0 installed
on my computer...along with a SP 1 for version 1.1.
I found this link helpful:
http://support.microsoft.com/kb/923100/en-us
Try and use method one to uninstall your .net framework software. Method one
did not work for me, I kept getting issues with removing both 2.0 and 3.0.
I then used method 2 which entails following another link and downloading a
.net framework cleanup tool. I ran the program to cleanup ALL .Net versions.
Then I went back to Microsoft Downloads and downloaded .net framework 1.1,
2.0 and 3.5 (not 3.0 - for some reason 3.0 would not download and created
issues).
Once these .Net Framework downloads were installed I downloaded and
installed LifeCam 2.04 software and my kid was up and running in 10 minutes.
It took me over a week to get this issue resolved.
One more thing, when you are downloading and installing your .net framework
files you need to make sure you download in the proper sequence. Also, for
some reason I encountered printer issues the first time through this. The
second time I just unplugged my printer untill all downloads were installed
and I did a computer restart and the printer issue went away.
Good luck!
"PJB Shark" wrote:
My problem is similar. I'm trying to install the software but the install
process won't proceed past, "Downloading and installing files..." The green
bars at the bottom fill up, as if progressing, but it's been running for a
couple of hours now. I thought maybe the problem was with the CD, so I tried
it with the downloaded version with the same result.
How long should this process take? Any ideas?
--
PJB
"dev" wrote:
Hey, I just bought a Microsoft Lifecam Vx-5000 and every time I try to
install the software an error message comes up and says " setup cannot
continue because an unexpected error has occured." Can someone help me?
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