RE: Windows Explorer Dies at Right-Hand Mouse Click



"nass" wrote:



"Jeffrey" wrote:

When I try to right-click on a file, or when I ht "file" or "edit" on
the top line of my screen, I get an error message saying "windows explorer
has encountered a problem and needs to close." Then windows explorer closes
down and I get the Blue Screen of Death for a couple of seconds, and I'm back
at my desktop. This has been going on for about two weeks now. I don't
believe I added any new programs around that time, and I've had Service Pack
3 for a while. I don't think it's a virus, because I've been using Norton 360
and I assume it would at least notify me that there was a virus.

How can I fix this?

It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
your browser!
Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run *** clean up on your Drive.
HTH,
nass
---
http://www.nasstec.co.uk

I appreciate your response, but the problem is with Windows Explorer,
not Internet Explorer.
.