Re: Oem Pid
- From: "Ron Badour" <Sorry@xxxxxxxxxxxxxxxxxx>
- Date: Thu, 10 Jul 2008 14:54:18 -0500
Despite the fact that you thought you were buying a retail version of XP
Pro, it seems pretty clear that you got an OEM version CD and MS does not
provide free support for OEM versions. I don't believe any of the
situations you mentioned would have given you a clue that the disk was not a
retail version CD. As you probably know, a retail CD will install clean or
do an update--an OEM disk installs clean. Other than that, they are
virtually the same. If you did all clean installs, there would have been no
hint as to the version of the disk.
At this late date, I suspect it is too late to complain to Fry's. Out of
curiosity, did the CD and accompanying materials come in a box or were the
CD and materials shrink wrapped? Every retail version I have seen comes in
a blue box while generic OEM versions have been shrink wrapped. There is
also a huge difference in the cost between retail and OEM.
Have you tried posting the issue that led you to try tech support? Maybe
someone in the newsgroup can help.
--
Regards
Ron Badour
MS MVP Shell User
"phxjulez" <phxjulez.3cck3b@xxxxxxxxxxxxx> wrote in message
news:phxjulez.3cck3b@xxxxxxxxxxxxxxxx
I have a genuine XP Pro CD that I bought at Fry's Electronics. This CD
was not included in a 'bundled' purchase and is in fact a full XP Pro
retail CD. I installed the OS from this CD on a new system that I built
approx four years ago at the time of purchasing said CD. I then
installed it on a new system that I had built approx two years ago. The
original system that I had installed this on was scrapped and never used
after the build of this second system. Approximately one year ago, a
client gave me a new HP PC, of which I immediately flattened the hard
drive and installed the OS from this same CD onto that system. Again,
no problem. I ended up parting out the HP PC. When parting out I kept
the hard drive, although it is not the hard drive that I currently have
in my current system, nor is that drive in any system. After parting
out the HP, approximately eight months ago, I built another new system
and used the same CD. I have had no activation issues when using this
CD to install my OS on these systems, and am the only one that has
owned/used all systems. At no time have I had more than one system
active. From the moment that the new build is operational, I have never
gone back to the prior system, so there have never been two systems with
this OS active at the same time. My OS is always identified as genuine
whenever I must use the Genuine Advantage tool provided by Microsoft.
With the exception of the HP, all of the PCs that I have built have all
included new hardware, i.e., individually purchased components,
including my current system and it DOES NOT contain any HP hardware or
ANY hardware originating from a PC manufacturer. Being an IT
professional, I have never needed to access MS tech support, that is
until two days ago. In order to receive any type of tech support
(without paying) one must provide certain info which includes the PID of
the OS of the system one is seeking support for. I provided the PID,
and then was refused support (unless I pay) and received the following
message:
"This Product ID indicates that there will be a charge for this
Microsoft support.
The product ID indicates that this product may be supported by your
computer manufacturer. Contact your computer manufacturer for support or
select a different support option below"
Because I had never tried to access tech support, and because I had
never even had to refer to the PID before, I was never aware that my PID
had the letters 'OEM' included in its string. I do not understand why
the OEM letters are part of my PIDs identity. I did email MS Customer
Support with this issue, knowing that this should not be my issue and
knowing that I should not be denied tech support. I received an email
from Customer Support in reply to my email, and it appears that whoever
replied did not even read my email and responded with "since you are
using an OEM version of Windows XP, you must refer the the manufacturer
of your PC, blah, blah, blah". I was specific in my email in stating
that my PC is not a manufactured PC, that it is a custom build, built by
me and that the CD is not an OEM CD. Rather than dance around with
outsourced Customer Support provided by MS, I thought I would search the
web, & check around the forums to determine if this glitch has been
addressed before. If it has been addressed, I give up, I can find no
reference to this. Has anyone else experienced this issue, or has
anyone ever heard of this issue, and if so, is there a work-around for
this? This XP Pro CD that I reference has never been used by anyone
other than myself, has never left my home, and has only been used on the
systems that I've mentioned above. There is no doubt that this is the
original and same CD that I bought as the orig CD Key works and as I
mentioned, there have been no issues with activation nor issues with it
being genuine. Any input regarding this is greatly appreciated.
--
phxjulez
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