Re: spooler not starting

Carefully follow all the instructions here: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm If need be download the Resource Kit and use Cleanspl.exe to cleanout all the printer drivers. Make sure that you follow the instructions (including those from Microsoft's site) to remove the Lexmark service and make sure that you use the SC command to restore the spooler dependency to its default setting. If it still fails to run then maybe the hotfix is required, in that case you will have to call Microsoft for the fix. The fix will be free, just tell Microsoft that you were instructed by Lexmark tech support to download and install the fix. I am still quite skeptical that the fix will work or even install on XP, but you never know, maybe it will cure your problem...and then I'll eat crow!

John

aga151 wrote:

Hi John,
I see I'm not the only guy that see's them as a take your money then sod off!!think that microsoft are a bit the same,they have the cure but will not pass the info on,what's left to do now in your opinion
regards

aga

"John John (MVP)" wrote:


Either the guy at Lexmark is full of beans or you misunderstood what he told you to do. Hotfixes are never, or almost never made available for download to the general public. Hotfixes are issued to fix specific problems and should only be used if you are experiencing these specific problems. The hotfixes may not be fully tested for every possible scenario and they may cause unforeseen problems on some machines. They aren't meant to be installed to computers without the problems. Computers being what they are you can be sure that if the hotfixes were to be readily available to the general public a lot of folks who don't know any better would download and install these fixes then they would complain because the fixes broke their computers. Microsoft doesn't want those headaches and hassles so they don't make the fixes available to the general public.

If you ask me your problem is solely caused by Lexmark crap and their cursed LexBce service that highjacks the print spooler and places a dependency on it. Lexmark aren't smart enough to figure out how to make their printers work without completely screwing up the spooler subsystem!

John

aga151 wrote:


Hi John,
This where I got the supposed hotfix: Q 318152 and I did ask the guy and HE put me in to the articles page and he said I would find it there,well, it is'nt there,I told him I was'nt an expert and needed him to tell me exactly what and where I could get this,he insisted I go to where he suggested.
I'm afraid I don't put very much faith ih either Lexmark or Microsoft surely the idea of these guys is to help people who DON'T know and have there knowledge,I get the idea they think that everyone knows what THEY are talking about,I saw lots of articles!! but what is the correct one.

Very difficult, I did tell Lexmark that I was on to Microsoft when there first expert took over my pc and left me with the task of contacting Microsoft,that was a week ago and that guy told me exactly what the guy said yesterday,sounds as though they were reading off a manual!

Come back Epson all is forgiven

regards
Allan

"John John (MVP)" wrote:



You have to call Microsoft for the hotfix.

John

aga151 wrote:



Hi John,
The Q318152 hotfix was what Lexmark gave to me to get from Microsoft,theproblem I am having is I cannot seem to find this fix and to download it, I have SP3 installed in windows xp Home,when I go to look for this fix can't seem to find it.

regards

aga

"John John (MVP)" wrote:




The information in the article states that the hotfix applies to Windows 2000 and then only with SP1 or SP3 (Windows 2000 has a later service pack 4 not mentioned in the article). The hotfix appears to be a bit out of date and whether or not this hotfix also applies to Windows XP is something that you would need to have confirmed by the folks at Microsoft or at Lexmark.

Print Spooler Stops Scheduling Print Jobs
http://support.microsoft.com/kb/318152

John

aga151 wrote:




Hi,
My Lexmark x4580 has been playing up for some time,I have now had Lexmark do a diagnostic test and they say that the spooler will not start when printing from notepad,works or from any task from the pc,Lexmark say I need this patch or update: Q318152

Anyone help on this one !!

regards

aga


.

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