Re: Msinfo32 error message

Ramesh,
I contine with this saga. I manually uninstalled all Norton registry keys
and software. I re-started the PC and then did the comprehensive WMI rebuilt
method, re-started and then I got the same message: "can't collect
information... etc...".

But now I have a different error in the Event Viewer. Now I get a DCOM
error ID 10010, the server {A1F4E726-BCF1-11D1-BF92-00700813D811} did not
register with DCOm within the reqired timeout. That server key I believe is
for WIA Device Manager...?
Also, when I try to open My Computer, it takes some time before it displays
the information. Does this mean there is a problem with device
configuration. I checked the System Properties/Hardrware/DeviceManger and
there is no error in the configuration shown.

Any ideas what I can do next.???? Thanks for the help.
Eugenio



"Ramesh, MS-MVP" wrote:

Hi Eugenio,

Can you copy the complete DCOMServer error shown in the Event Viewer and
post here? Note that there is a copy button (with no text, only graphic) in
the Event Properties dialog. Clicking that button copies the event to the
Clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
news:E8968C53-CA35-47E3-BAE2-412B0A43CC06@xxxxxxxxxxxxxxxx
Ramesh,
I ran the comprehensive rebuild method, but no positive results, I am
still
getting the "can' collect information..." message.
The Event Viewer is showing a DCOM error, something like: "unable to
start
DCOMServer, the system cnnot find the file specified... happened while
starting, and them something either blank or mixed specia characters. I
also
ran the
WIMDiag.vbs with the sale results mentioned in my prior note, with errors
with "....the registry settings of COM/DCOM has been damaged or wrongly
modified..."

I hope you can decypher all the above and come up with the suggestions.
Thanks for your valuable support, I appreciate all this very much.
Eugenio




"Ramesh, MS-MVP" wrote:

Try repairing WMI using the steps here:
http://windowsxp.mvps.org/repairwmi.htm

See section "Comprehensive rebuild method" in that page.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@xxxxxxxxxxxxxxxx
Ramesh, no, it did not help. I went thru the info and took the actions,
but
nothing, msinfo32 keeps on not being able to display information.
I tried the WMIDiag.vbs, and here are the restuls:
Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and
/resyncperf.
Error: Error WMI moniker connection, root, ox1AD activex component
can't
create object.
Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys
have
been changed by some program. I ran regsvr32.exe for ole32.dll and
oleaut32.dll
No positive results. What else can I do? Would I have to reinstall
WinXP,
which I am reluctant to do?
Thanks for all your help and insight into the windows magical world.
Eugenio



"Ramesh, MS-MVP" wrote:

Does this help?

Fix for Msinfo32.exe Error Can't Collect Information - The
Winhelponline
Blog:
http://www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
news:22247CEB-3712-40B7-8483-7506AAD951FF@xxxxxxxxxxxxxxxx
Rames, thanks for your suggetion.
I ran the regsvr32 and they executed OK. I also did the Mark
recommendations. I think the wmi data is OK, and what may be wrong
is
the
system info display --isn't this part of internet explorer? Thanks,
Eugenio


"Ramesh, MS-MVP" wrote:

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

If that does not help, try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@xxxxxxxxxxxxxxxx
When I try to open msinfo32 I get a message: "cannot access the
windows
management instrumentation sotware"... Is there a way of fixing
this?
thanks,













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