Re: cannot login to support.microsoft.com page

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anaroz wrote:
I cannot login to support.microsoft.com page, also I cannot access the
"Microsoft Knowledge Base".

I always get the error message: Internet Explorer
cannot display the webpage. I run "Network Diagnostics for Win XP"
and I got the message:"Windows did not detect any problems with your
internet connection over HTTP and HTTPS, but was not able to make a
successful conection over FTP. The most likely cause of this problem
is that firewall client running on your machine is blocking the
necessary FTP ports".

HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in
the certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.

NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder
view" and "Use passive FTP" are checked. I use the Windows Firewall
(on (recomended)) in Win XP Pro SP2.

I temporarily disabled Windows Firewall, but this didn't fix the
problem.

Any suggestions would be most appreciated.

Try "Safe Mode with Networking."


.

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