Re: yet another "no audio device" thread, sorry

Have you checked in add/remove programs for the existence of security update kb935448? Check add/remove programs in the control panel to see if it is there, You have to check the "Show Updates" box at the top of the add/remove window. If you see it then remove it.



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"Mark C. Andersen" <MarkCAndersen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:0C4A06E6-BA71-4D1F-B78B-105286AAE7BC@xxxxxxxxxxxxxxxx
None of this has helped much. Device Manager won't let me uninstall the
unknown device, even when logged in as Administrator in Safe Mode. Taking the
CMOS battery out and resetting CMOS didn't help.
I've disabled the unknown device, and now at least it doesn't try to install
every time I boot up. However, I still don't have a working audio device, and
have never had the speaker icon show up at the right side of the bottom bar
(System Tray?).
Maybe I should just get an external sound card.

"Brian A." wrote:

Boot to Safe Mode > Device Manager.
Expand "Sound, Game and Video Controllers".
Uninstall Any/All devices listed. If it complains about the device being in
use, continue on with uninstalling the device. It's a 50/50 shot that the
device will be uninstalled successfully even if it is reported as in use, some
will and some won't.
Uninstall the Unknown device.
When uninstalling any/all devices listed under "Sound, Game and Video
Controllers" and the Unknown device, close out of DM back to the desktop.
Open either MyComputer or Explorer.

Delete the contents of:

c:\documents and settings\your username folder\local settings\temp

c:\windows\temp

c:\prefetch

Close out of MyComputer or Explorer and reboot.

Windows should redetect/reinstall the devices. If you have the option to stop
Windows from reinstalling the audio device(s), do so and install the drivers
from either the provided Intel disk or file(s) downloaded from a support site.
From what I've read on the Intel site for your audio, the latest driver version
for your board is 5548 and they suggest canceling Windows
detection/installation.

http://downloadmirror.intel.com/13314/ENG/AUD_allOS_5548_PV_Readme.txt



Intel drivers for the DG31PR can be obtained here:

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2839&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21



or if the link wraps/breaks: http://tinyurl.com/2f46rf



You may need to install the Intel Chipset Software Installation Utility in
order to get the devices properly working. Read the instructions included with
the downloads to properly install them as suggested by Intel.



Intel audio troubleshooting page:

http://support.intel.com/support/motherboards/desktop/sb/CS-020642.htm



If still no joy after completing the above, see if any of this helps:

How to troubleshoot unknown devices that are listed in Device Manager in Windows
XP
http://support.microsoft.com/kb/314464/en-us

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126/

Explanation of error codes generated by Device Manager in Microsoft Windows XP
Professional
(Also applies to XP Pro x64 and XP Home)
http://support.microsoft.com/kb/310123

How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us


--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Mark C. Andersen" <MarkCAndersen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:02506641-307F-43C7-9010-E88D6E0A9CCC@xxxxxxxxxxxxxxxx
> Recently I installed a new Intel DG31PR motherboard with Realtek
> high-definition audio in my wife's computer. I have not yet been able > to get
> the sound to work properly. I'm running Windows XP Professional with > Service
> Pack 2. I initially contacted Intel product support; they told me to > update
> the BIOS and the chipset drivers, then try again to install the audio
> drivers. I did this, and was still unable to install the audio drivers. > I
> tried installing the audio drivers from the driver CD that came with > the
> motherboard, from the Intel website, and from the Realtek website. None > of
> them worked, although they all seemed to fail in different ways. In
> particular, when I let Windows try to install the audio drivers itself, > via
> the Found New Hardware Wizard, I got an error message saying that the > device
> could not be installed because its coinstaller was invalid. After > several
> more unsuccessful attempts to install the Realtek Audio Drivers, I > downloaded
> WDM_R190 from the Realtek website, and installation completed > successfully.
> "Audio Device on High Definition Audio Bus" shows up properly in Device
> Manager, and "Add or Remove Programs" in Control Panel shows the > Realtek High
> Definition Audio Driver as being installed with a file size of 49.18 > MB,
> version 5.10.0.5591.
>
> However, the sound is still not working. When I open up "Sounds and > Audio
> Devices" in Control Panel, the message at the top of the Volume tab > says "No
> Audio Device." The "Audio" tab shows no playback, recording, or MIDI > playback
> devices as being available. Under the "Hardware" tab, it lists the CD > player,
> high definition audio device, audio codecs, legacy audio drivers, > media
> control devices, legacy video capture devices, and video codecs as all
> working properly. In addition, there is an "Unknown" device, whose > status is
> shown as "This device is disabled. (Code 22)" The same unknown device > is
> listed in Device Manager as well. If I try to uninstall the unknown > device, I
> get an error message saying "Failed to uninstall the device. The device > may
> be required to boot up the computer." If I enable the device, the > "Found New
> Hardware" wizard starts up and tries to install software for a device > called
> MEDIA. If I let it try to install this MEDIA device automatically, the
> installation fails because the wizard is unable to find the necessary
> software. If I try to install from a list or specific location, Windows > still
> cannot find the necessary software for MEDIA. The wizard will not allow > me to
> select "Don't search. I will choose the driver to install." I'm open to > any
> suggestions at this point on how to get the audio to work.
>



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