Re: Missing CD drive Udated info.

Hi,
I had a similar problem and the fix described deleting the upper and lower
limit data value cured the problem after a reboot.I am much obliged.
Brueit

"Richard in AZ" wrote:


"Richard in AZ" <me@xxxxxxxxxxxxxx> wrote in message news:OJ0906KgIHA.1184@xxxxxxxxxxxxxxxxxxxxxxx
I am trying to help a lady with a Dell computer. Windows XP SP2
The CD-RW drive was missing from "My Computer" and "Windows Explorer"
It also refused to read any CD while in windows.
It will read a bootable CD when restarted.

The CD drive does show in the BIOS.
In the device manager, the CD drive has a flag and reports that Windows cannot install the driver
for this device.

A brand new CD drive installation gave exactly the same results.
The device manager and BIOS both read the correct make and model of the CD Drive (in both cases)

She has the Dell system disk, but it is the old SP1 version and so I cannot do a Windows Repair
Installation.
Of course without the CD-RW drive, we cannot back up her documents, etc. for a clean install.
I tried a slipstreamed copy of my Dell Windows XP with SP2 and could not get to a repair
installation, only a clean install.

She does not know how long the PC has been like this and I did a System Restore back to January
15, but that did not fix the problem.

Does anyone have any suggestions?

For information. The hard drive is on the primary IDE and the CD drive is on the secondary IDE.
Both jumpers are set for cable select. I did try the CD on the primary IDE cable, set as a slave
with the HD as master. The BIOS and device manager saw the drive correctly, but windows could not
install a driver for it.

This is definitely a Windows XP error, not a hardware problem. I hope there is a short fix out
there.
I did find one suggestion for a missing CD drive. It reads
"[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot"

Has anyone tried this fix before?




.

Relevant Pages

  • Re: Microsoft Word not saving
    ... Problems in Windows Explorer or the Windows shell ... Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll ... If you have a NVIDIA video adapter, download and install ... Cumulative security update for Internet Explorer ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Updates 14 April 2006 (KB908531, KB911562 and KB912812) kill my co
    ... Problems in Windows Explorer or the Windows shell ... after you install security update MS06-015 ... Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll ... | Periodically, when I get updates installed, major parts of my programs cease ...
    (microsoft.public.windowsupdate)
  • Re: stupid windows!
    ... I'm typing away and suddenly a box flashes up and then disappears. ... Now that I think about it, this has been a problem with Windows all ... thing that they really should fix. ... when you install an update for an OS X Mac, do you have to reboot sometimes? ...
    (comp.sys.mac.advocacy)
  • Re: Remote Desktop Error when opening
    ... There is a XP SP3 refresh download you can install to fix this issue... ... Al Jarvi (MS-MVP Windows – ... go to Windows Update or contact your system administrator." ...
    (microsoft.public.windowsxp.work_remotely)
  • Re: Solution! Windows cannot initialize the device driver for this hardware. (Code 37)
    ... CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP or Windows Vista Beta 2 ... I tried the uninstall/rescan trick, ... The only thing to add is to delete the CD from Device Manager before scanning for changes and reboot after that. ...
    (microsoft.public.windowsxp.hardware)