Re: yet another "no audio device" thread, sorry
- From: "Brian A." <gonefish'n@afarawaylake>
- Date: Thu, 24 Apr 2008 00:49:47 -0500
Have you tried uninstalling the unknown device now that it's disabled?
See if you can get info on the device in SysInfo:
Click "Start" > "Run", type in: msinfo32 and press Enter or click OK.
Expand "Components" and click on "Problem Devices".
Other avenues not mentioned
In DM > Unknown, double click the device to open its properties.
Click on the Resources tab.
Click on each resource listed in the Resource Settings pane and look in the
Conflicting Devices pane to see if any resources conflict.
or
Reboot to the BIOS.
Check if the Audio is Enabled, if not enable it, save/exit and reboot.
Check if PnP is enabled, if not enable it, save/exit and reboot. If it's
enabled, disable it, save/exit and reboot. If disabling it doesn't bring joy,
reboot to the BIOS and re-enable PnP, save/exit and reboot.
Once rebooted to the desktop, open Device Manager.
On the Menu bar click "View" > "Devices by Connection".
Expand "ACPI Multiprocessor" > "MS ACPI Compliant Sys" > "PCI Bus".
If anything shows as being "Standard", go to the link I provided previously and
download/install the Intel Chipset Software Utility per Intel's instructions.
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
https://mvp.support.microsoft.com/profile/Brian.Sesko
http://basconotw.mvps.org/
What is an MS MVP?
http://mvp.support.microsoft.com/default.aspx
"Mark C. Andersen" <MarkCAndersen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:0C4A06E6-BA71-4D1F-B78B-105286AAE7BC@xxxxxxxxxxxxxxxx
None of this has helped much. Device Manager won't let me uninstall the
unknown device, even when logged in as Administrator in Safe Mode. Taking the
CMOS battery out and resetting CMOS didn't help.
I've disabled the unknown device, and now at least it doesn't try to install
every time I boot up. However, I still don't have a working audio device, and
have never had the speaker icon show up at the right side of the bottom bar
(System Tray?).
Maybe I should just get an external sound card.
"Brian A." wrote:
Boot to Safe Mode > Device Manager.
Expand "Sound, Game and Video Controllers".
Uninstall Any/All devices listed. If it complains about the device being in
use, continue on with uninstalling the device. It's a 50/50 shot that the
device will be uninstalled successfully even if it is reported as in use, some
will and some won't.
Uninstall the Unknown device.
When uninstalling any/all devices listed under "Sound, Game and Video
Controllers" and the Unknown device, close out of DM back to the desktop.
Open either MyComputer or Explorer.
Delete the contents of:
c:\documents and settings\your username folder\local settings\temp
c:\windows\temp
c:\prefetch
Close out of MyComputer or Explorer and reboot.
Windows should redetect/reinstall the devices. If you have the option to stop
Windows from reinstalling the audio device(s), do so and install the drivers
from either the provided Intel disk or file(s) downloaded from a support site.
From what I've read on the Intel site for your audio, the latest driver version
for your board is 5548 and they suggest canceling Windows
detection/installation.
http://downloadmirror.intel.com/13314/ENG/AUD_allOS_5548_PV_Readme.txt
Intel drivers for the DG31PR can be obtained here:
http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2839&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21
or if the link wraps/breaks: http://tinyurl.com/2f46rf
You may need to install the Intel Chipset Software Installation Utility in
order to get the devices properly working. Read the instructions included with
the downloads to properly install them as suggested by Intel.
Intel audio troubleshooting page:
http://support.intel.com/support/motherboards/desktop/sb/CS-020642.htm
If still no joy after completing the above, see if any of this helps:
How to troubleshoot unknown devices that are listed in Device Manager in Windows
XP
http://support.microsoft.com/kb/314464/en-us
Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126/
Explanation of error codes generated by Device Manager in Microsoft Windows XP
Professional
(Also applies to XP Pro x64 and XP Home)
http://support.microsoft.com/kb/310123
How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"Mark C. Andersen" <MarkCAndersen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:02506641-307F-43C7-9010-E88D6E0A9CCC@xxxxxxxxxxxxxxxx
> Recently I installed a new Intel DG31PR motherboard with Realtek
> high-definition audio in my wife's computer. I have not yet been able to > get
> the sound to work properly. I'm running Windows XP Professional with > Service
> Pack 2. I initially contacted Intel product support; they told me to update
> the BIOS and the chipset drivers, then try again to install the audio
> drivers. I did this, and was still unable to install the audio drivers. I
> tried installing the audio drivers from the driver CD that came with the
> motherboard, from the Intel website, and from the Realtek website. None of
> them worked, although they all seemed to fail in different ways. In
> particular, when I let Windows try to install the audio drivers itself, via
> the Found New Hardware Wizard, I got an error message saying that the > device
> could not be installed because its coinstaller was invalid. After several
> more unsuccessful attempts to install the Realtek Audio Drivers, I > downloaded
> WDM_R190 from the Realtek website, and installation completed successfully.
> "Audio Device on High Definition Audio Bus" shows up properly in Device
> Manager, and "Add or Remove Programs" in Control Panel shows the Realtek > High
> Definition Audio Driver as being installed with a file size of 49.18 MB,
> version 5.10.0.5591.
>
> However, the sound is still not working. When I open up "Sounds and Audio
> Devices" in Control Panel, the message at the top of the Volume tab says > "No
> Audio Device." The "Audio" tab shows no playback, recording, or MIDI > playback
> devices as being available. Under the "Hardware" tab, it lists the CD > player,
> high definition audio device, audio codecs, legacy audio drivers, media
> control devices, legacy video capture devices, and video codecs as all
> working properly. In addition, there is an "Unknown" device, whose status > is
> shown as "This device is disabled. (Code 22)" The same unknown device is
> listed in Device Manager as well. If I try to uninstall the unknown device, > I
> get an error message saying "Failed to uninstall the device. The device may
> be required to boot up the computer." If I enable the device, the "Found > New
> Hardware" wizard starts up and tries to install software for a device > called
> MEDIA. If I let it try to install this MEDIA device automatically, the
> installation fails because the wizard is unable to find the necessary
> software. If I try to install from a list or specific location, Windows > still
> cannot find the necessary software for MEDIA. The wizard will not allow me > to
> select "Don't search. I will choose the driver to install." I'm open to any
> suggestions at this point on how to get the audio to work.
>
.
- References:
- yet another "no audio device" thread, sorry
- From: Mark C. Andersen
- Re: yet another "no audio device" thread, sorry
- From: Brian A.
- Re: yet another "no audio device" thread, sorry
- From: Mark C. Andersen
- yet another "no audio device" thread, sorry
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