Re: yet another "no audio device" thread, sorry
- From: "Brian A." <gonefish'n@afarawaylake>
- Date: Wed, 23 Apr 2008 01:08:52 -0500
Boot to Safe Mode > Device Manager.
Expand "Sound, Game and Video Controllers".
Uninstall Any/All devices listed. If it complains about the device being in use, continue on with uninstalling the device. It's a 50/50 shot that the device will be uninstalled successfully even if it is reported as in use, some will and some won't.
Uninstall the Unknown device.
When uninstalling any/all devices listed under "Sound, Game and Video Controllers" and the Unknown device, close out of DM back to the desktop.
Open either MyComputer or Explorer.
Delete the contents of:
c:\documents and settings\your username folder\local settings\temp
c:\windows\temp
c:\prefetch
Close out of MyComputer or Explorer and reboot.
Windows should redetect/reinstall the devices. If you have the option to stop Windows from reinstalling the audio device(s), do so and install the drivers from either the provided Intel disk or file(s) downloaded from a support site.
From what I've read on the Intel site for your audio, the latest driver versionfor your board is 5548 and they suggest canceling Windows detection/installation.
http://downloadmirror.intel.com/13314/ENG/AUD_allOS_5548_PV_Readme.txt
Intel drivers for the DG31PR can be obtained here:
http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2839&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21
or if the link wraps/breaks: http://tinyurl.com/2f46rf
You may need to install the Intel Chipset Software Installation Utility in order to get the devices properly working. Read the instructions included with the downloads to properly install them as suggested by Intel.
Intel audio troubleshooting page:
http://support.intel.com/support/motherboards/desktop/sb/CS-020642.htm
If still no joy after completing the above, see if any of this helps:
How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
http://support.microsoft.com/kb/314464/en-us
Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126/
Explanation of error codes generated by Device Manager in Microsoft Windows XP Professional
(Also applies to XP Pro x64 and XP Home)
http://support.microsoft.com/kb/310123
How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"Mark C. Andersen" <MarkCAndersen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:02506641-307F-43C7-9010-E88D6E0A9CCC@xxxxxxxxxxxxxxxx
Recently I installed a new Intel DG31PR motherboard with Realtek
high-definition audio in my wife's computer. I have not yet been able to get
the sound to work properly. I'm running Windows XP Professional with Service
Pack 2. I initially contacted Intel product support; they told me to update
the BIOS and the chipset drivers, then try again to install the audio
drivers. I did this, and was still unable to install the audio drivers. I
tried installing the audio drivers from the driver CD that came with the
motherboard, from the Intel website, and from the Realtek website. None of
them worked, although they all seemed to fail in different ways. In
particular, when I let Windows try to install the audio drivers itself, via
the Found New Hardware Wizard, I got an error message saying that the device
could not be installed because its coinstaller was invalid. After several
more unsuccessful attempts to install the Realtek Audio Drivers, I downloaded
WDM_R190 from the Realtek website, and installation completed successfully.
"Audio Device on High Definition Audio Bus" shows up properly in Device
Manager, and "Add or Remove Programs" in Control Panel shows the Realtek High
Definition Audio Driver as being installed with a file size of 49.18 MB,
version 5.10.0.5591.
However, the sound is still not working. When I open up "Sounds and Audio
Devices" in Control Panel, the message at the top of the Volume tab says "No
Audio Device." The "Audio" tab shows no playback, recording, or MIDI playback
devices as being available. Under the "Hardware" tab, it lists the CD player,
high definition audio device, audio codecs, legacy audio drivers, media
control devices, legacy video capture devices, and video codecs as all
working properly. In addition, there is an "Unknown" device, whose status is
shown as "This device is disabled. (Code 22)" The same unknown device is
listed in Device Manager as well. If I try to uninstall the unknown device, I
get an error message saying "Failed to uninstall the device. The device may
be required to boot up the computer." If I enable the device, the "Found New
Hardware" wizard starts up and tries to install software for a device called
MEDIA. If I let it try to install this MEDIA device automatically, the
installation fails because the wizard is unable to find the necessary
software. If I try to install from a list or specific location, Windows still
cannot find the necessary software for MEDIA. The wizard will not allow me to
select "Don't search. I will choose the driver to install." I'm open to any
suggestions at this point on how to get the audio to work.
.
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