yet another "no audio device" thread, sorry

Recently I installed a new Intel DG31PR motherboard with Realtek
high-definition audio in my wife's computer. I have not yet been able to get
the sound to work properly. I'm running Windows XP Professional with Service
Pack 2. I initially contacted Intel product support; they told me to update
the BIOS and the chipset drivers, then try again to install the audio
drivers. I did this, and was still unable to install the audio drivers. I
tried installing the audio drivers from the driver CD that came with the
motherboard, from the Intel website, and from the Realtek website. None of
them worked, although they all seemed to fail in different ways. In
particular, when I let Windows try to install the audio drivers itself, via
the Found New Hardware Wizard, I got an error message saying that the device
could not be installed because its coinstaller was invalid. After several
more unsuccessful attempts to install the Realtek Audio Drivers, I downloaded
WDM_R190 from the Realtek website, and installation completed successfully.
"Audio Device on High Definition Audio Bus" shows up properly in Device
Manager, and "Add or Remove Programs" in Control Panel shows the Realtek High
Definition Audio Driver as being installed with a file size of 49.18 MB,
version 5.10.0.5591.

However, the sound is still not working. When I open up "Sounds and Audio
Devices" in Control Panel, the message at the top of the Volume tab says "No
Audio Device." The "Audio" tab shows no playback, recording, or MIDI playback
devices as being available. Under the "Hardware" tab, it lists the CD player,
high definition audio device, audio codecs, legacy audio drivers, media
control devices, legacy video capture devices, and video codecs as all
working properly. In addition, there is an "Unknown" device, whose status is
shown as "This device is disabled. (Code 22)" The same unknown device is
listed in Device Manager as well. If I try to uninstall the unknown device, I
get an error message saying "Failed to uninstall the device. The device may
be required to boot up the computer." If I enable the device, the "Found New
Hardware" wizard starts up and tries to install software for a device called
MEDIA. If I let it try to install this MEDIA device automatically, the
installation fails because the wizard is unable to find the necessary
software. If I try to install from a list or specific location, Windows still
cannot find the necessary software for MEDIA. The wizard will not allow me to
select "Don't search. I will choose the driver to install." I'm open to any
suggestions at this point on how to get the audio to work.

.

Relevant Pages

  • Re: yet another "no audio device" thread, sorry
    ... Uninstall Any/All devices listed. ... If you have the option to stop Windows from reinstalling the audio device, do so and install the drivers from either the provided Intel disk or filedownloaded from a support site. ... and was still unable to install the audio drivers. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: No audio device
    ... Test DirectSound button on the Sound tab yields this error: ... download install an updated dx. ... Audio Codecs ... Realtek AC'97 Audio ...
    (microsoft.public.windowsxp.hardware)
  • Re: Added iviaudioncss.ax to the Problem Codec List
    ... > also the exact same audio compression standard used for MPEG-1 VCDs; ... >> there's another appropriate codec on my system, ... > Only if the audio codec (DS Filter) was properly registered as a Direct ... > Remove Programs" to force a repair install of the affected program. ...
    (microsoft.public.windowsxp.moviemaker)
  • Re: realtek audio problems
    ... 1) Realtek AC'97 Audio 2) Realtek High ... Did you find out if you had the 2 ms updates in add/remove as per my 2nd ... Also some software doesnt install properly if you dont switch off the ...
    (microsoft.public.windowsxp.general)
  • Re: Post Clean Install Audio problem
    ... I installed a new MB and CPU (MSI K8NGM2-FID/Athlon ... which has integrated audio and video. ... while the latest MSI Realtek drivers were appearing to install ... aren't there and the Realtek entry in Add/Remove Programs is X'd ...
    (microsoft.public.windowsxp.newusers)