Re: Blue error screen then reboot
- From: divagran <divagran@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 20 Apr 2008 10:16:00 -0700
I am having the same problem with my computer. I am not a computer guru so
techie talk might baffle me. This is the error I get:
A problem has been detected and windows has been shut down to prevent damage
to your computer. DRIVER_IRQL_NOT_LESS_OR_EQUAL.
If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any windows updates you might need.
If the problem continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use Safe Mode to remove or disable components, restart your computer,
press F8 to select advance startup options and then select safe mode.
Technical info
***STOP: 0x000000D1 (0x0000000c, 0x00000002, 0x00000000, 0xAA659F21)
***portcls.sys - address AA659F21 base at AA659000, datestamp 40574E49.
I have searched on microsoft for this specific error but have had no luck.
It does not seem to matter what I am doing, it just shuts down. Can you help
me?
"Nepatsfan" wrote:
You say "I sorted the reboot out, but the error still appears"..
Just out of curiosity, what information is contained in the error
message? What is the stop error code displayed when you see the
blue screen? Is there any mention of a driver, something like
filename.sys? Have you installed all the latest updates,
including Service Pack 2, from Microsoft?
If you've been troubleshooting this problem for a few days and
making no progress then it may be time to either perform a repair
install or, as you suggest, a clean installation. Keep in mind
that reinstalling Windows will only repair a driver related
error. If your problem is with the physical hardware component,
e.g. bad memory, then the problem will soon reappear.
Note: If you've had to reinstall XP on this laptop before you can
disregard the following suggestions. You already know the drill.
Before you wipe out your hard drive, make sure you've got all the
CD's you need to get the job done. If you weren't supplied with
an XP CD or a recovery CD, check your laptops manual and
familiarize yourself with the operating system recovery
procedure. Make sure you've got the 25 digit product key needed
to activate your copy of XP. It's usually found on the bottom of
your laptop. It also doesn't hurt to download all the latest
drivers that are available from the manufacturer's web site and
put them on a CD.
Good luck
--
Nepatsfan
"vyp0r" <vyp0r@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4C28D96F-D8DA-46FD-9F8C-393649485A8A@xxxxxxxxxxxxxxxx
Hi, I recently posted (3/3/05) questions regarding a blue error
screen, with
the following question:
"Hi, ocassionally I am just minding my own business on my
laptop when all of
a
sudden the screen goes blue, and an error message appears (DOS
style) and the
system reboots 1 or 2 seconds later. This obviously does not
give me time to
read the error of course so I don't know what is wrong or how
to go about
fixing it. It's happened 3 times in total. Twice in one day
about a week and
a half ago, and once today. Each time I was doing a different
activity on the
computer so I don't believe they relate to something I'm doing
at the time.
Can anybody help?"
I sorted the reboot out, but the error still appears. It says
that it's an
error with hardware or software drivers, but I don't know
which. I don't know
how to find out, so I used the system restore utility in order
to restore my
laptop to before I remember the errors ocurring. But the error
has happened
again since then (also, sometimes a serious error message
pops-up when I turn
on the computer and log in.) Files involved include the
following:
C:\DOCUME~1\ED-VYP~1\LOCALS~1\Temp\WERc13b.dir00\Mini030305-01.dmp
C:\DOCUME~1\ED-VYP~1\LOCALS~1\Temp\WERc13b.dir00\sysdata.xml
I'm thinking of just backing up all my important files and
formatting the
laptop in order to get rid of the error once and for all.
Any thoughts much appreciated.
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