Re: Lost Wireless Keyboard and Mouse
- From: smlunatick <yveslec@xxxxxxxxx>
- Date: Fri, 18 Apr 2008 12:37:44 -0700 (PDT)
On Apr 18, 1:07 pm, David B wrote:
Yesterday after doing an uninstall of iTunes browser I lost my HP
wireless keyboard / mouse.
I can use the PC if I plug in a cabled keyboard / mouse, but the
wireless kb / mouse do not work.
When I reboot and then plug in the USB receiver (for the kb / mouse)
the Found New Hardware Wizard pops up. If I tell it to install it
doesn't find a driver and fails.
I don't know where to tell it to find a driver, and I don't have an
install CD for it. I've swapped it to other USB ports, and have used
other items in the USB port.
Device Manager says it is not configured properly and has the option
of selecting to install a driver. All other references to USB in
Device Manager are functioning properly.
There is not a driver on the HP web site, and HP chat was not helpful;
they were grasping at straws toward the end. The did reference
chipset files, but poorly.
Restore to earlier dates does not help.
I've not been able to locate any generic drivers.
It seemed that the iTunes browser install was tangled up with the
.NetFrame install some how. The uninstall process seemed to say it
was uninstalling two versions of .NetFrame.
Any help would be appreciated.
Try this link:
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=360862&h_client=S-A-R163-1&h_page=hpcom&lang=en&cc=us
.
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