Re: cloned system disk; ntbackup now BSOD if using shadow copy



For those who might come across the same problem in the future:

On a Windows XP Pro with SP2 on a 3.2 GHz Dell Dimension 9100 with hyperthreading and 3 GB RAM:

I just replaced the original system disk, which was having permanent disk errors, with a larger disk using Seagate's cloning utility. The system works perfectly except for one thing: I cannot use the backup utility (ntbackup) if volume shadow copy is not disabled (and it cannot be disabled for system state backups).

What happens if volume shadow copy is not disabled is that I get a blue screen error BAD_POOL_HEADER, Stop code x19, parameter 1 is 20. If volume shadow copy is disabled, the backup works properly.

What seems creepy about this error is that previously, with the old system disk that the disk check utility said had bad blocks, the only times in which disk errors actually appeared in "real use" is when I was doing a backup with volume shadow copy!

Gary Newman found the following fix -- and it works for me as well:

I've found a working solution to the BAD_POOL_HEADER BSOD crash. After much going back and forth with Acronis (I wish they'd read the case log before asking for info they already have been given) they finally came up with this:

1. Go to windows Device Manager
2. Click "view" and select "show hidden devices"
3. Scroll down to "storage volumes"
4. Click on the plus to expand.
5. Click on each one listed and right click and uninstall. (you will get a
message on some staying to reboot before it takes effect. Select no until
you do them all.)
6. Reboot.
7. Wait till windows automatically reinstalls devices. Will prompt to
reboot again.
8 Reboot.

In step #5 I found that the only storage volume listed had "garbage" characters in its name, whereas after step #8 reboot it has no "garbage characters in its name.

Bob
.



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